Cja 304 Effective Communication Paper
Effective Communication
Carolina Fernandez
CJA / 304 Interpersonal Communication
May 8, 2013
Michael O’Connell, JD
Effective Communication
Effective communication is essential in any workplace, especially within a criminal justice organization. In this paper, the author will discuss the process of verbal and nonverbal communication and the associated components of each, the differences between listening and hearing in communication, the formal and informal channels of communication in criminal justice organizations and the strategies that may be implemented to overcome communication barriers therein.
Types of Communication and the Process Involved
Communication is defined as “a process involving several steps, among two or more persons, for the primary purpose of exchanging information.” (Wallace & Roberson, 2009). This process can involve two types of communication: verbal and nonverbal.
Verbal
Verbal communication includes transmitting information orally. This type of communication can involve sharing information or exchanging ideas between two people or a group. Speaking is just one aspect of verbal communication. Verbal communication does not solely involve the sender transmitting the message to the receiver. Verbal communication also involves listening from the receiver and giving feedback to the sender as a confirmation that the message was understood.
In a criminal justice organization, “oral communication skills are necessary to talk with members of the general public, request assistance from other officers, advise suspects of their Miranda rights, and inform supervisors that certain actions have occurred.” (Wallace & Roberson, 2009). Being an officer requires a lot of verbal communication to fulfill some of the essential duties of working in law enforcement.
Nonverbal
Nonverbal communication includes written communication via reports, memorandums, notes from meetings, notes taken from accounts between officers and witnesses, victims,
Carolina Fernandez
CJA / 304 Interpersonal Communication
May 8, 2013
Michael O’Connell, JD
Effective Communication
Effective communication is essential in any workplace, especially within a criminal justice organization. In this paper, the author will discuss the process of verbal and nonverbal communication and the associated components of each, the differences between listening and hearing in communication, the formal and informal channels of communication in criminal justice organizations and the strategies that may be implemented to overcome communication barriers therein.
Types of Communication and the Process Involved
Communication is defined as “a process involving several steps, among two or more persons, for the primary purpose of exchanging information.” (Wallace & Roberson, 2009). This process can involve two types of communication: verbal and nonverbal.
Verbal
Verbal communication includes transmitting information orally. This type of communication can involve sharing information or exchanging ideas between two people or a group. Speaking is just one aspect of verbal communication. Verbal communication does not solely involve the sender transmitting the message to the receiver. Verbal communication also involves listening from the receiver and giving feedback to the sender as a confirmation that the message was understood.
In a criminal justice organization, “oral communication skills are necessary to talk with members of the general public, request assistance from other officers, advise suspects of their Miranda rights, and inform supervisors that certain actions have occurred.” (Wallace & Roberson, 2009). Being an officer requires a lot of verbal communication to fulfill some of the essential duties of working in law enforcement.
Nonverbal
Nonverbal communication includes written communication via reports, memorandums, notes from meetings, notes taken from accounts between officers and witnesses, victims,
References: Wallace, H. & Roberson, C. (2009). Written and interpersonal communication: Methods for law enforcement (4th ed.). Upper Saddle River, NJ: Pearson Prentice Hall. The American Heritage College Dictionary (3rd ed.). (2009) Boston, Massachusetts: Houghton Mifflin Company.