Written Report on TQM of Selected Companies
1. This group report forms 60 percent of your final exams score for Bus 40. 2. Please present as Word file on Monday, April 15, 2013. 3. Format: Times New Roman font 12 single space
4. Please email your final files to the teacher on or before Wednesday, April 18, 2013. 5. On your email, please indicate the names of your team members. 6. For section 3: Fill out the 2nd and 3rd columns of the table. For illustration, I filled out the fact- based decision-making part assuming Xerox as the company. 7. If you have questions on this, please feel free to ask me personally or send an email. Thank you.
TOTAL QUALITY MANAGEMENT AT _______
1. Year company started
2. Location of company headquarters
3. Description of current business of company (what are their products or product lines) 4. If US Company, what is its rank in the Fortune 500 Companies http://money.cnn.com/magazines/fortune/fortune500/2012/full_list/ 5. Is it in the list of reputable companies? What is its rank? http://www.forbes.com/sites/jacquelynsmith/2013/04/09/the-worlds-most-reputable-companies-2/3/
2. TQM Evolution
1. When did the company start pursuing TQM? Why?
2. How did it implement TQM? Were there people assigned? How long did it take? 3. What were the problems encountered? How were they solved 4. Awards received for its quality programs
3. TQM Elements
|Element |How is the Element Exhibited or Shown by the Company |Reference (Source of | | | |information) | |Customer-focused | | | |Total employee involvement |...
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