Assignment 304: Duty Of Care
Denise O'Brien - Assignment 304
Assignment Composition
Assignment overview
In this assignment you will consider how your duty of care can conflict with the rights of an individual and what you can do to manage any resultant risk. You will demonstrate an understanding of the complaint procedures and how best to respond to complaints.
Tasks
There are three tasks to this assignment.
1. Supervision notes
2. Reflective account
3. Guidance notes
This is a summary of the evidence required for the unit.
Task
Evidence
Learning outcomes covered
A
Supervision notes
1.1, 1.2
B
Reflective account
2.1, 2.2, 2.3
C
Guidance notes
3.1, 3.2
Assignment mark sheet
Candidate name
Candidate number
Centre name
Centre number
Task
Evidence
Results …show more content…
Your duty of care means that you must aim to provide high quality care to the best of your ability and say if there are any reasons why you may be unable to do so. As a care worker, you must adhere to a standard of reasonable care and you are expected to keep your knowledge and skills up to date in order to provide a service of no less a quality than that to be expected based on those skills, etc. If you do not work in this way, you could be considered negligent or incompetent. You also need to keep accurate and up to date records of your work. However, you must keep those records confidential except where the wider duty of care or the public interest might justify …show more content…
Cii) Describe how best to respond to complaints from service users, other practitioners and the family of service users
Ci) Anyone who has a concern regarding the Stockport NHS Foundation Trust which includes Tameside and Glossop Community Healthcare can make a complaint. A service user can complain about the service or the treatment they have received or alternatively, a complaint can be made on behalf of another person.
If anyone is unhappy with any aspect of their care or the service received, they should speak to member of staff as soon as possible. If that staff member cannot resolve the problem or the person is not comfortable talking to them, the complainant can contact the Patient and Customer Services Department (PCS) by phone, email or post as soon as possible. The PCS aim to resolve all complaints quickly and satisfactorily but if the issue is too complex to resolve quickly, they may ask them to put their concerns in writing so they can begin a formal investigation.
Cii) Treat the person with respect, listen to their concerns and reassure them that the matter will be treated seriously. Deal with the issue promptly and in many cases, it should be possible to sort out the problem straight away. If the member of staff approached cannot resolve the problem, the PCS department may need to be
Assignment Composition
Assignment overview
In this assignment you will consider how your duty of care can conflict with the rights of an individual and what you can do to manage any resultant risk. You will demonstrate an understanding of the complaint procedures and how best to respond to complaints.
Tasks
There are three tasks to this assignment.
1. Supervision notes
2. Reflective account
3. Guidance notes
This is a summary of the evidence required for the unit.
Task
Evidence
Learning outcomes covered
A
Supervision notes
1.1, 1.2
B
Reflective account
2.1, 2.2, 2.3
C
Guidance notes
3.1, 3.2
Assignment mark sheet
Candidate name
Candidate number
Centre name
Centre number
Task
Evidence
Results …show more content…
Your duty of care means that you must aim to provide high quality care to the best of your ability and say if there are any reasons why you may be unable to do so. As a care worker, you must adhere to a standard of reasonable care and you are expected to keep your knowledge and skills up to date in order to provide a service of no less a quality than that to be expected based on those skills, etc. If you do not work in this way, you could be considered negligent or incompetent. You also need to keep accurate and up to date records of your work. However, you must keep those records confidential except where the wider duty of care or the public interest might justify …show more content…
Cii) Describe how best to respond to complaints from service users, other practitioners and the family of service users
Ci) Anyone who has a concern regarding the Stockport NHS Foundation Trust which includes Tameside and Glossop Community Healthcare can make a complaint. A service user can complain about the service or the treatment they have received or alternatively, a complaint can be made on behalf of another person.
If anyone is unhappy with any aspect of their care or the service received, they should speak to member of staff as soon as possible. If that staff member cannot resolve the problem or the person is not comfortable talking to them, the complainant can contact the Patient and Customer Services Department (PCS) by phone, email or post as soon as possible. The PCS aim to resolve all complaints quickly and satisfactorily but if the issue is too complex to resolve quickly, they may ask them to put their concerns in writing so they can begin a formal investigation.
Cii) Treat the person with respect, listen to their concerns and reassure them that the matter will be treated seriously. Deal with the issue promptly and in many cases, it should be possible to sort out the problem straight away. If the member of staff approached cannot resolve the problem, the PCS department may need to be