Task A Letter
Write a letter to a friend who is thinking of working in the care profession. In the letter, you must describe:
Ai what is meant by the term “duty of care”;
Aii how the duty of care affects the work that you do as a social care worker.
Task B Case Study
Read the following case studies and answer the related questions.
Case Study One
You are a support worker for Mrs Ahmed who is 89, physically frail and lives alone. She has diabetes. Mrs Ahmed wants to eat foods that are not suitable for her medical condition, and asks you to shop for her as she is not able to get to the shop herself.
Bi Describe the difficulties for you in exercising your duty of care and upholding Mrs Ahmed’s right to choose.
Bii Where could you go to get advice, information and support to deal with the dilemma?
Case Study Two
Leon Quashie lives in supported housing. He has learning disabilities. You are his support worker.
Leon tells you that he has a new friend who comes to his home and plays on his games console. A few days later you notice that the games console is missing. Leon tells you his new friend has borrowed it.
Biii Describe the difficulties for you in exercising your duty of care to Leon and upholding his rights.
Biv Where could you go to get advice and support on how to ensure you uphold Leon’s rights but also follow your own duty of care?
Task C – Short Answer Questions
a) Legal, and
b) Organisational requirements for dealing with complaints.
Cii Complaints may be received from service users, other practitioners, or the family of service users. Describe what is important when responding to this type of