Ai) People communicate for many different reasons. One of the main reasons that people communicate is to understand each other. Without the ability to communicate nobody would understand what is expected of them and we wouldn’t know the needs of others. People also communicate to share their wants, needs and feelings. In order for us to adequately care for someone we need to know and understand what they expect from us and how they feel about different situations. Without communication we wouldn’t be able to have a conversation therefore wouldn’t know anybody’s likes or dislikes. We communicate to give and receive support and to express our thoughts, ideas and information. By doing all of this we also make and develop relationships through communicating.
Aii) a) Effective communication can affect relationships in a positive way. It helps to ensure that the needs of each individual are met. When sharing information it helps to avoid misunderstandings, which will create a stronger relationship between colleagues and other professionals. It will also help to built trust and respect.
b) Effective communication can also affect relationships between individuals using the service and their carers. If the individual understands what the carer is doing is will help create a calmer and positive atmosphere which will eventually help to build a strong relationship between the carer and the individual. It will also help the carer to understand the needs and feelings of the individual.
Aiii) There are many ways to find out the communication and language needs of an individual. One way is to talk to the individual/observe the individual. Although if the individual is fully comprehendible this is a good method – if the individual is not able to speak, understand you or is confused the information you would receive could be wrong. Although I would immediately know if the individual is visually or hearing impaired. Another way is to talk to the family. This