The reason people communicate is to express and share their feelings, needs, wishes, and preferences. To obtain and receive information to form relationships by getting to know each other. The person may be feeling unwell or in pain.
Communication affects relationships by encouraging participants as in one to one conversations. It can also discourage support and discourage trust in people. It promotes empathy and shared understandings. Good communication will promote equality using the service user preferred methods. Communication depends on people being able to see, hear and take in messages. You need to be able to communicate effectively in order to learn the needs of your clients. If you don’t show effective communication the person you are supporting may not understand what you are saying or asking. They may also misinterpret what you mean therefore giving you an invalid response. This could go on to create a long term misunderstanding.
The ways to establish communication and language needs is by asking the individual yourself or by observing them. You can find out information by looking at their care plans or person centered plan. You can ask a care professional for example social workers, G.P’s advocates, family members and ask people who know them.
The factors to consider are the individual needs, preferences, beliefs values and culture. The environment is a big factor which includes the lighting and sound. If they use communication aids which help them to communicate more effectively with those around them for example using picture cards or sign language, electronic voice output devices and specially adapted computers. The person may also use symbols, letters or words. Other factors may be how you approach them by tone of voice or body language. It can even be how the person feels on that day could effect their response or non response.
There are many types of communication methods: