Ako Na Lang

What is a call center agent? * A call center agent is the person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. Other names for a call center agent include customer service representative (CSR), telephone sales or service representative (TSR), attendant, associate, operator, account executive or team member. * a call center agent assist all the needs of the calling client and giving them satisfaction. *

1. Tell me something about yourself
Call center gal tip: Call center recruitment officers need to know more of your interests and how you can relate those in your future job in the call center. So concentrate your answers on those details instead.

2. What do your classmates/colleagues say about you
“My colleagues say that I am talkative, friendly, a team player…”
Call center gal tip: Be honest and yet be careful of the details you will tell them. I want to stress on the importance of giving them more of your positive traits. If they asked you to expound on your answers, then be ready to give related answers.

3. Why do you want to work in this organization 4. What is your philosophy towards work?
Clichés are overly familiar phrases. It may be tempting to use clichés in answering questions like this because it can easily fill in someone’s thoughts. But if this is your only answer and you cannot expound on this cliché then you might not land that call center job.
Call center gal tip: Frame your answers based on how you really work on something. If you really value time as part of your work philosophy, better be prepared with instances wherein you used time to your advantage. You can form better answers than by just using clichés as canned response.

5. Explain how you would be an asset to the organization
Common mistake: Overconfident answer
Unless you know how you can advance your career in the company, statements like the given example will blow your chance of getting the job.
Call center gal tip: Explain what you can honestly (and specifically) do to help the company achieve its goals.

6. Why should we hire you 7. Tell me about a suggestion you have made 8. What is your greatest strength 9. Tell me about your dream job 10. Do you have questions for me
Call center gal tip: Usually, this question signals the end of a call center job interview. After the interviewer expressed interest in knowing more about you and your application, you are given the chance to express your interest in knowing more about the company. Asking those questions will let them know that you really wanted to learn more about the company because you are seeing how their growth will be your gain as far as career advancement is concerned.