outstanding customer service‚ CEO Tony Hsieh states that the company must possess a strong‚ and continuously evolving‚ culture. Outside of the existence of the core values‚ Zappos promotes a culture that emphasizes autonomy‚ transparency‚ and independence of all employees. Each employee is valued as a key contributor to the success of Zappos‚ with knowledge that they each add to the company and the company is investing into them as well. The employees’ ability to express their personalities‚ and practice
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Although there are hierarchical levels‚ there is a sense of transparency that alleviates the stress of authority figures. Though this type of structure may have worked for Zappos‚ it is not the only type of structure to generate success and its success is not based on structure alone. In terms of organizational structure‚ Zappos would be considered a flat decentralized organization. When an issue surfaces‚ the employee closest the problem is empowered to make a decision (Eckel‚ 2011). This creates
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Zappos seems to be well positioned to have a competitive advantage over other online retailers. What challenges discussed in Chapter 1 pose the biggest threat to Zappos’ ability to maintain and enhance its competitive position? How can human resource management practices help Zappos meet these challenges? To maintain and enhance its competitive position in the market‚ Zappos tries to achieve its goals by providing best online service to customers in terms of all the products they offer and by taking
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Zappos’ culture is one that we all dream about‚ one that promotes friendship‚ equality‚ and happiness. Bauer and Erdogan define culture as an organization’s personality‚ which refers to a system of shared assumptions‚ values‚ and beliefs that show employees what is appropriate and inappropriate behavior. Zappos’ culture was considered an outlier to say the least‚ one that was driven off of “inspiration rather than motivation” according to CEO Tony Hseih. It was the goal of the organization to empower
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Directive & Informative Memos Review Worksheet This is a review of directive & informative memos that you learned about in Module 3. Activity 1 1. What are the 5 parts of the header of an informative memo? __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ 2. The ‘Subject:’ line should be _____________________________________________________
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a) Customer based segmentation b) Product lines based Segmentation Strategy to optimize supply chain performance of Alpha Systems‚ Inc. (ASI) 1. Procurement – ASI can categorize the procurement requirements based on the customer based segmentation. Achieving procurement according to the strategic importance and service standards will yield to higher reliability of deliveries to the superior valued customers. Further‚ procurement can focus on mass-market consumer channels customer segment by
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MEMO: From: Learning Team B Date: October 28‚ 2013 Re: Revenue Cycle Reasoning for this memo is to explain with detail the qualitative features of importance that identifies the deviations seen in the auditing process at Apollo Shoes. During the audit process there were none compliances found in the records of Apollo Shoes Inc.’s revenue process‚ cycle of test ending 12/31/2007 and in the receivable aged trial balance sheet. In the following you will see a step listed that was taken during
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market. You believe that increased demand will more than offset productivity gains‚ and may even require hiring more employees. Naturally‚ you cannot guarantee this‚ although you are optimistic about the chances that this will occur. Write a one-page memo to employees that covers these points. OPTION 2 2. Assume the role of vice president of manufacturing of Eastern Products‚ Philadelphia. You are thinking about the forthcoming annual retreat of top-level managers of manufacturing‚ engineering‚
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Memo To: Ms. Ramos From: DOraimi Subject: 2012 Income Correction Date: 01/20/2014 You believe that the $1 million overstatement of the 2011 ending inventory has no impact on 2012’s reported income‚ because 2012 ending inventory is correct. In this memo‚ I will explain how the overstatement in 2011 ending inventory affects 2012’s reported income. Based on the formula “Cost of good sold= Beginning inventory + Inventory purchased – Ending inventory”‚ the cost of good sold during
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Veteran’s Marketing Memo Military veterans stood up for our country and are not recognized enough for their dedication. There are many programs dedicated to providing assistance to veterans but not many ways to reward them for their devoted service to their country. Many veterans have been affected due to combat and some need help transitioning from military life to a civilian. As the director of for a military veterans foundation I must raise money to create a fallen heroes monument. The first
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