09/03/2013 ZAPPOS Zappos “Keep them happy” approach to business seems to be working. CEO Tony Hsieh believes that an office environment that employees enjoy is vital for company success. This ten-year-old company has more than 1‚500 employees and sales recently topped $1billion. (Schremerhorn) 1. Describe Zappos’ organizational structure using the upside-down pyramid view. What does Zappos do to serve the company individuals at the top of the pyramid? 1a. Employees are first priority in Zappos upside-down
Premium Customer service Tony Hsieh Customer
Culture 1) Identification of the Problem -Zappos wants to grow as a company faster than their current rate. Zappos expanded into the clothing portion of the online retail market‚ as well as diversifying into other business‚ but are not satisfied with the rate of growth. Hsieh and Lin must decide whether or not to recommend a merger proposed by Amazon to their board of directors. 2) Identification of the Causes of the Problem -One major cause of Zappos’ lack of rapid growth is a lack of capital
Premium Customer service Stock Operating expense
hierarchical when they begin to be geared towards productivity. Many factor affected the organization as like as individual behavior and team members. Besides this technological challenges broad radical changes in the organizational activities. In zappo‚ applied by Holacratic system which is taken both advantage and disadvantage‚ where online retail shoes store may lose sustainability. 1.1Compare and contrast different organizational structure and culture. Organizational efficiency and effectiveness
Premium Management
Company Profile Zappos started out by selling shoes online to become the world’s largest online retailer of shoes. Subsequently‚ in their quest to boost sales‚ they moved beyond footwear to become an E-tailer that sells ‘anything and everything’. Since its founding‚ sales have grown exponentially from US$1.6 million in 2000 to US$1B in 2008 (Exhibit 1.). This strong growth was dependent on a strong and loyal customer base‚ which in turn was dependent on employees who were passionate about and took
Premium Electronic commerce Online shopping Customer service
color. Swinmurn translated his unpleasant shopping experience into new business expressly designed to meet the demanding needs of serious shoppers. As a result of his entrepreneurial zeal and his shrewd exploitation of the tools of e-commerce‚ Zappos grew from its start in 1999 to over $1 billion in gross annual sales by 2008‚ and was such a success that Amazon.com decided to acquired the firm for $ 1.2 billion in 2009. In 1999‚ the U.S. shoes industry was estimated to be a $40 billion market
Premium Customer Electronic commerce Strategic management
Zappos has been ranked as Fortune “Top 100 Best Companies to Work For” for more than 5 times‚ with its latest ranking at No. 31 in 2013 (Fortune‚ 2013). What makes this company such a wonderful place to work is its unique culture‚ where 10 core values (Exhibit 1) constantly remind its managers and employees what they are representing and standing for. Employees are called “team members” in Zappos (Frei‚ Ely and Winig‚ 2011). This paper will examine how “team members” are identified and trained
Premium Culture Customer service Organizational studies
Cited: O ’Brien‚ Jeffrey M. "Zappos Knows How To Kick It. (Cover Story)." Fortune 159.2 (2009): 54-60. Business Source Complete. Web. 26 Feb. 2013. Richards‚ Dick. "At Zappos‚ Culture Pays." Strategy Business. Booz & Company‚ 24 Aug 2010. Web. 26 Feb 2013. .
Premium Customer service Customer Sales
gov.br/mesa_redonda/downloads/daley_vasu.mpsa02_PPM.pdf 2. Explain how Genentech and Zappos are using employee benefits as a motivating tool. Genentech and Zappos understand that respect for their employees is vital to their well being. In turn this only benefits the company’s well being and business because a happy employee is a happy person who then helps create a happy atmosphere. Genentech and Zappos use some additional benefits like child care‚ nap rooms and full-time life coaches. They
Premium Employment Motivation Employee benefit
Amazon’s Acquisition of Zappos Acquisition regarding Amazon and Zappos Companies that want to be among the elite competitors in their particular fields have to be able to adapt and evolve in an always changing market place. In order to do so many large companies initiate mergers or acquisitions with smaller or similarly sized companies. They believe they can leverage and collaborate with each other in order to create more company value. The main difference between a merger and an acquisition is
Premium Tony Hsieh Value chain Strategic management
1. Zappos logistics contribute to its core competency and competitive advantage Sharing Information with Suppliers Zappos has a very special relationship with all of its suppliers. Through every interaction they work to WOW them by not only being great business partners but Zappos shares all of their inventory information with them. They developed an Extranet which allows venders to see on hand inventory‚ sales and pricing and margins. This insight provides Zappos with a clear competitive advantage
Premium Supply chain management Inventory Warehouse