CUSTOMER SERVICE POLICY FOR THE TELEPHONE All telephone calls shall be answered promptly and in a professional and courteous manner in accordance with the DHHS guidelines for responding to telephone calls. Guidelines for the Telephone Please remember that when “the telephone rings three‚ it rings for thee.” Answering the telephone is every employee’s responsibility throughout the DHHS. As a general rule‚ telephones should be answered within three (3) rings and it becomes each employee’s job to
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which has been mentioned earlier‚ in our country‚ Malaysia‚ English is a second language. English is the main international language in science‚ travel‚ business‚ aviation‚ entertainment‚ and diplomacy‚ and also on the Internet. In most fields of work your ability to speak English can help you advance your career helping you get the job you want and earn more money. Many professional jobs need a good English speakers or writers such as lawyers‚ engineers‚ technicians‚ doctors‚ teachers and many
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How to Study Effectively? How to Study Effectively | April 21‚ 2011 by top grade | 1 Comment Effective study demands quality focus. It’s hard to make headway in any learning without this particular quality. It is this quality that will get you those extra marks. Below you will find a variety of tips to help you get started. First a video from You Tube: And now here is my small effort to help you think about how you can study better. Simply reading this stuff won’t necessarily get you top grades
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Leading and motivating a team effectively 1.1 Explain the importance of the team having a common sense of propose that supports the overall vision and strategy of the organisation Leaders draw people into a shared sense of purpose by creating a distinctive well crafted and compelling vision of the organisations future. This is done in the following ways: High levels of employee engagement A sense of purpose leads employees to feel motivated and committed to the organisation. Employees in organisations
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survive‚ a company needs to be able to manage and utilize its diverse workplace effectively. Managing diversity in the workplace should be a part of the culture of the entire organization (Root‚ 2015). Businesses that fail to successfully manage diversity will suffer economic and social consequences. A workplace culture that allows low morale‚ employee turnover‚ harassment‚ discrimination‚ absenteeism‚ and disruption to work teams results in a loss of productivity. When individuals are marginalized or
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The Benefits of Speaking Effectively in English Good morning to the Principal‚ members of the School Alumni‚ teachers‚ parents and all ex students‚ it is an honor to speak to all of you today and I’m here today to present a paper titled ‘The Benefits of Speaking Effectively in English’. Why do we need to speak English effectively? The importance of English is increasing day by day. It is because English has become an international business and professional language. Yes‚ it is true whether you
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How to prepare for exam effectively Life today has become so complex that examinations have come to play an important part in one’s educational career. Examinations are considered so crucial that most students are afraid of them.The ability to pass an examination is indeed a valuable quality. It shows that the student is able to express his or her thought and ideas to a manner others can understand. It also shows that the student has acquired a certain amount of knowledge in some branches of
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Effectively Communicating in an Interpersonal Relationship To the newly wedded couple‚ It has occurred to me that our current generation seems to lack the ability to communicate effectively with in an interpersonal relationships and it is through cooperation‚ collaboration‚ and compromise that an effective flow of communication occurs. If we analyzing and studying the communication process of both sending and receiving information‚ we can improve our ability to communicate effectively between
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people become carers? Discuss this question‚ identifying at least two factors which influence who takes on a caring role. Some people voluntarily devote a large part of their lives looking after others who need help because of an illness‚ frailty or disability. Research studies show that it is estimated that there are 5.7 million carers in Great Britain (unit 3‚ p. 141). Duty‚ obligation‚ societal and cultural influences or unexpected events are all motivators why some people become carers. In this
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How to Effectively Manage Leadership [H. D. Williams] [Touro University Worldwide] Executive Summary The paper identifies the key points that Peter Topping has discussed in his book “Managerial Leadership”. This book is a guide for those who needs to build an effective leadership strategy. As Peter says that the management process involves the formulation of effective management systems right process for their application‚ have the right people with the right qualifications to manage
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