High/ Low context culture by Hall International Business Cross Cultural Communication Teacher responsible for the course Yijie Wang Tsang Siu Ki Jaakko Soini Christian Fritz Philipp Gatzemeier Assessment Date Grade Teacher’s signature CONTENTS 1 EDWARD T. HALL .................. FEHLER! TEXTMARKE NICHT DEFINIERT. 2 GESTELAND.............................................................................................................. 3 3 TROMPENAAR...................................
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Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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CUSTOMER SERVICE EXCELLENCE Today’s customers are more aware and empowered‚ and have more bargaining power due to the exponential increase in competition – direct‚ indirect or substitute. In retailing‚ they want hassle-free shopping‚ have less time at their disposal to locate the shop and the merchandise and are reluctant to keep waiting. The modern format retail stores are doing their best to anticipate the customer’s demands and are going all out to redesign their store interiors‚ offer more
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Customer service quality and customer service expectations in banking sector. Abstract This research explores the relationships between service quality‚ customer involvement and customer satisfaction in the highly competitive banking sector. The study sought to identify the most important attributes in bank settings‚ which may be used to review characteristics of the banks as experienced by customers. The main aim is to find out customer service quality performed by banks at present and expectations
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Assessment activity 1: Locate and communicate OHS policies which clearly express the organisation’s commitment to implement relevant OHS legislation in the enterprise What information should be provided when communicating policies to staff? Information that should be provided to staff when communicating policies are as follows Duties of the employers‚ Duties of the employees and contractors Health and safety committees Discrimination in the workplace Risk assessments Control of risks Recording
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Differences between High School and College IN HIGH SCHOOL High school is mandatory and usually free. Time is structured by school officials and parents. Students can count on teachers to remind them of responsibilities and to guide them in setting priorities. Daily classes follow one after the other‚ with a few minutes in between. Most class schedules are arranged by school personnel. Students are told about graduation requirements. IN COLLEGE College is voluntary and expensive. Students manage
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Plot No. 7‚ Phase – II‚ Institutional Area‚ Vasant Kunj‚ New Delhi – 110 070 Phone: 26124090 / 26124091: Fax No. 26124092 E-mail: administration@srisim.org; Website: www.srisim.org. PROJECT ON CUSTOMER SERVICES PROVIDED BY BIG BAZAAR SUBMITTED TO SUBMITTED BY Prof. (Dr.) Deepak Dogra Satendra Kumar Roll No.:- 20080174 Section:- B
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Abstract: This case discusses the customer service initiatives of LL Bean‚ Inc‚ a US-based multichannel retailer. LL Bean had evolved from being a mail order company selling hunting boots into a leading international retailer selling apparels‚ home furnishings and outdoor equipment. Its endeavor was to deliver quality products at reasonable prices and offer excellent customer service to customers. In its 98-year long history‚ the company had preserved the customer-centric tradition set by the founder
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Taylor Sheridan only has two writing credits to his name so far but they happen to be the critically praised Sicario and Hell or High Water. Now the actor/writer makes his directorial début with Wind River starring Jeremy Renner and Elizabeth Olsen. Set on the Wind River Indian Reservation or as it’s known as‚ the place where your will to live goes to die‚ US Wildlife Agent Cory Lambert (Renner) investigates the dead body of one of the residents found in the middle of the frozen woods. Expecting
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21 January 2015 Customer Service Matters Introduction Organizations are complex collections of various groups working toward the same common goal. In order to create the effective use of limited resources and to focus on stated goal‚ organizations’ structures are established. The most common structure‚ Functional Structures‚ have 3-5 levels each with their own specific responsibility and expectation. The most commonly recognized levels include the following: Human Resources (Hiring employees
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