Understanding Customer Services

Topics: Customer service, Customer, Service Pages: 20 (4379 words) Published: February 24, 2013
Section 1 – Understand the factors that affect an organisation and the customer service role

1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.

Please ensure you provide a description for each organisation, rather than a list.

|Organisation type |Name of organisation |Description of products and services | |Commercial |Greggs |Their products are bakery related like pastries, bread, cookies and| |organisation | |other related savouries and sweets baked goods, you can also find | | | |sandwiches. They are focused in providing value for money products| | | |and friendly customer services. | |Commercial |Next Retail Chain |Their products are fashion related, such as clothes, shoes and | |organisation | |accessories. Friendly customer services and low value products. | | | | | | | | | |Public |Fire Brigade |A non-profit organisation that protects the public from dangerous | |organisation | |situations such as floods and fires. They offer their services on a| | | |24 hour bases. | | | | | |Public |Police Force |A government controlled organisation that protect the public from | |organisation | |crime related issues such as theft, murders and fraud. | | | | | | | | | | | | |

1. Continued.

|Organisation type |Name of organisation |Description of products and services | |Third sector |Charity shops |Organisation that care for those in need by selling donated to them | |organisation | |goods, like clothes and shoes, electric appliances and furniture. | | | | | | | | | | | | | |Third sector |Marie Currie Hospice |An...
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