2009 2009 International Conference of Soft Computing and Pattern Recognition An Application of SMS Technology for Customer Service Centre 1 Ariff Idris‚ 2Abd. Samad Hasan Basari‚ 3Nur Hanisah Zubir‚ 1‚2‚3 Faculty of Information and Communication Technology Universiti Teknikal Malaysia Melaka Locked Bag 1752‚ Pejabat Pos Durian Tunggal‚ 76109 Durian Tunggal Melaka‚ Malaysia 1 miariff@utem.edu.my‚ 2abdsamad@utem.edu.my‚ 3nurhanisah.zubir@gmail.com Abstract - SMS technology is designed
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the Call Centre Industry Previous Presentation In the Mid-Term presentation I gave an overlook on the call centre industry‚ it’s meaning‚ its work. And I explained the role of the Computers and then the Internet in the call centre industry. And In this presentation I will explain the call centre softwares that are used and the many features of it and the advantages and disadvantages of a call centre. Contents * Cal Centre Softwares. * Advantages and Disadvantages of a Call Centre. * Conclusion
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of 18 years old. 80% are under the age of 30 years old. Every two minutes someone is being sexually abused. Each year there are approximately 207‚754 victims abused (Statics.) Most cases of sexual abuse comes from males. The rates are so high‚ unknown to why‚ most people do not report their‚ or their children’s cases. This is not just happening to one race‚ it is happening to all races. Back in the 1800’s and 1900’s this was not spoken of. The injustice of sexual abuse is all around the world. Such
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‘’Critically evaluate and analyse the extent to which the UK’s legal framework offers adequate protection for the victims of age discrimination’’. INTRODUCTION Age discrimination in employment is a complex issue which impacts many areas of Government policy and has many implications for individuals themselves.1 Age discrimination can occur across all spectrums of employment and can affect both young and old.2 Age discrimination can affect a person’s chances of getting a job‚ and potentially
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The National Breast Cancer Centre seeks to improve outcomes for women with breast cancer by impacting on clinical practice‚ policy and information. The Centre encourages an evidence-based approach to the diagnosis‚ treatment and support of women with breast cancer and ensures that research findings are rapidly translated into action. The Centre’s
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In order for the interests of family members to be taken into account in medical decision making‚ I think that two principles have to be balanced. I think that patient autonomy and respect for persons have to be a part of every medical decision that an individual makes. The two principles are obviously going to come into conflict with one another in the decision making process‚ in which case autonomy should have more weight over the respect for persons principle. I do not agree with John Hardwig’s
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functional areas of The Trafford Centre and explain how its internal structure and functional areas have changed over time. All businesses have organisational structures‚ even if they are small or big‚ they have some type of structure so they can operate productively. Types of organisational structures; o Hierarchical structure o Flat structure The Trafford Centre has an organisational structure. The type of organisational structure the Trafford centre has is a hierarchical structure
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Ethics Case Study HCS 335 Holly Martinez de Andino‚ MS‚ RN‚ CLNC August 21‚ 2012 Wendy Herrold Ethics Case Study Week 2 Introduction “Jerry McCall is Dr. William’s office assistant. He has received professional training as both a medical assistant and a LPN. He is handling all the phone calls while the receptionist is at lunch. A patient calls and says he must have a prescription refill for Valium‚ an antidepressant medication‚ called in right away to his pharmacy‚ since he is
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Introduction: YMCA Early Years Center is a community service program focus on early education. The plan curriculum and programs help children grow up and develop their different abilities of life. In order to build the gap between philosophy and practice; in this paper‚ I will analyze the YMCA’s educational philosophy in four main points. Also‚ I will integrate the philosophy by connecting with philosophers and theorists. Finally‚ I will evaluate the philosophy with the ELECT document‚ and make
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changing examples of their lifestyle. Like every circle of life‚ there are chances of shakiness in prosperity too. You can turn out to be sick at whatever point or can be attacked by some noteworthy sickness and can even meet an accident. Whatever the case may be‚ once you keep running over both of these events the cost of mending office charges could lessen your store assets to some extent or can even put you to the time of bankruptcy. This is the spot restorative scope comes into picture. Buying
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