TOTAL QUALITY MANAGEMENT - BHEL The top management of BHEL initiated TQM movement during 1994 and decided to follow the EFQM (European Foundation for Quality Management) adopted by Confederation of Indian Industry (CII) titled “The CII model for Total Quality Management”. The following are a few internationally recognized TQM Models: 1. Demings Model - Adopted by Japanese Organisations 2. Malcolm Baldridge Model - Adopted by American Organisations 3. EFQM Model - Adopted by European
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banking is concerned‚ effective TQM measures bring in a transition form the good old good to the novel better or best from the bank’s internal department to its front-line employees. Marketing a bank is not just the same as marketing an FMCG company. TQM‚ if effectively formulated and practised‚ provides extreme ease and clear direction to a bank marketeer in understanding what makes his bank the first choice to its customers before other banks. What is effective TQM as far as a bank is concerned
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ntroduction McDonald’s is comprised of more than 30‚000 local restaurants and serves 52 million people in more than 100 countries each day[1]. The company is the largest food retailer in the world and is part of the American way of life. In order to remain competitive and an iconic American institution‚ McDonald’s has developed programs and strategies for motivating employees and teaching leadership. As a result‚ our group believes that McDonald’s presented an excellent opportunity to observe organizational
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activate the behavior. Initiative taken by McDonald to motivate its employees(Malaysia) The initiatives taken by McDonald Malaysia to motivate its employees are McDonald Malaysia will honor special service awards to their employees who have been with the company at least five years. McDonald Malaysia will award 5th year‚ 10th year‚ 15th year‚ and 20th year service award to their employees. For their employees who work for 20th year in McDonald Malaysia will award a RM5‚ 000 cash‚ McDonald’s
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Distribution Strategy of McDonald - March 26th‚ 2011 McDonald’s Corporation is the world’s largest chain of hamburger fast food restaurants‚ serving more than 58 million customers daily. In addition to its signature restaurant chain‚ McDonald’s Corporation held a minority interest in Pret A Manger until 2008‚ was a major investor in the Chipotle Mexican Grill until 2006‚ and owned the restaurant chain Boston Market until 2007. A McDonald’s restaurant is operated by either a franchisee‚ an affiliate
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Background of McDonald’s (Size‚ Employees‚ Reputation) McDonalds was founded in May 15‚ 1940. The founders of McDonalds are: Maurice McDonald‚ Richard McDonald and Ray Kroc. McDonald’s added 212 restaurants abroad the previous year‚ but its commanding lead left it still at the top in international presence between American based fast-food chains. The team which is leading McDonald’s in the UK: Jill McDonald‚ Richard Forte‚ Paul Pomroy ‚ Nick Hindle‚ Jez Langhorn‚ Lauren Cody‚ Henry Trickey
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Spring‚ 2015 Case problem summary 1: McDonald’s (p. 266 in textbook) Due for both sections: Tuesday‚ 03 February‚ 2015 1. What were McDonald’s initial tactics to boost sales and counteract sluggish growth? One of the first tactics for McDonalds and other fast food industries is offering discounts and variety of new products to attract customers‚ as well as making new store designs. Another tactic is focusing on the through drive service. Drive-through service is 65% of the sales; they are
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Since most McDonalds have the same menu‚ it provides an easy economy of scale. McDonalds has more than 32‚000 restaurants around the world (Economies of scale). When McDonalds places an order‚ they don’t go and buy individual items‚ they receive them from a local wholesaler just like any other independent restaurant (Economies of scale). “McDonald’s is the world’s largest buyer of eggs; therefore they are able to negotiate the very best unit cost per egg during their enormous volume purchase and
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Danielle Lundberg August 23‚ 2008 Case Study #1 McDonald’s Corporation: Regilding the Golden Arches McDonald ’s Corporation is the world ’s leading food service organization because customers come to McDonald ’s for their signature products and service. Today‚ customers are more health conscious and have an increase in the amount of healthy options that are available. Some of the main issues in this case study were the amount of CEO turnover in the beginning‚ changing the negative perception
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and effective. Brothers spent much time elaborating the layout of the kitchen in their first restaurant‚ so they achieved the goal. Inspire of the fact that later they sold their business and their family no longer the owners of it‚ nowadays mcdonalds have the same efficient system of production and sales that it is able to introduce and maintain all over the world using different strategies and methods. External Environment External environment is a bunch of various outward forces that may
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