CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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------------------------------------------------- Yes I agree with this statement‚ because the consumers only will decide companies position that leads to high or least position which can/cannot be able to withstand todays competition. The company must satisfy the customer needs‚ if one is failed the other company contribute the needs of
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name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name: Pat Williamson Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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World is gradually becoming fuel efficient‚ in this case‚ we have an advertisement presenting this automobile‚ the Toyota Prius‚ the first hybrid car ever produced at large scale and the one with the record in selling units from 1998‚ when it was first produced‚ until now. The effect this publicity tries to achieve is the image of a murderer leaving a body by the shore of a river or a lake but this man despite he is having a wrong attitude‚ “at least he drives a Prius” is to say that at least he
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Rick Warren in his book the purpose driven church was mandated to attempt to put in print the story of Saddleback church. From shear curiosity be both Jew and gentile most religious and business leaders had at least a cursory interest in how a church grew to 10‚000 attendees. Call it divine intervention‚ a killer marketing plan‚ being at the right place at the right time‚ blind luck or a combination of them all. Spending 25 years in corporate America I view Rick Warrens approach to growing a church
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KARNATAK ARTS COLLEGE [DEPARTMENT OF MANAGEMENT STUDIES] A Project Proposal on “EMPLOYEE SATISFACTION TOWARDS PRODUCT AND SERVICE” At Big Bazaar‚ Hubli Submitted in fulfillment of the requirement for the award of Bachelor degree of BUSINESS ADMINISTRATION During the academic year 2010-2011 SUBMITTED BY KAVITA.S.MISHRA 5TH SEMESTER Exam no.O7101009 INSTITUTE HEAD: COMPANY HEAD: Mr.B.B.Biradar
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To understand the formal Toyota discipline policies concerning employees‚ you must first understand what it means to be a Toyota employee. In Unit 3‚ assignment 1‚ I discussed Recruiting and Selection where the potential Toyota employee has to go through several processes including personality and stress tests and several interviews to be able to get in the door. Phase two of the process includes a physical work simulation which you must pass before you move on to the interviews. So the employee
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------------------------------------------- An example of 5S by Toyota Definition of 5S 5S‚ the brainchild of Hiroyuki Hirano from Japan‚ is widely considered as being the basis for Lean Manufacturing as it is concerned with stability and standardization to bring about improved safety‚ quality‚ delivery performance and cost control. Why a basis for Lean? Lean Manufacturing is a methodology derived from the Toyota Production System (TPS) which originated in post World War II Japan
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Organizational Analysis on Toyota Tabitha Smith BUS 310 April 16‚ 2011 Toyota Motor Corporation is an automobile manufacturer company headquartered in Japan. Toyota has created automobiles since 1930’s‚ employing over 317‚000. Toyota has experienced several challenges in the past few years. If you have watched the news you have seen or heard about the mechanical issues that Toyota automobiles have faced leading to a massive recall on their
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Competitors for TOYOTA Company Toyota Motor‚ among the world’s largest automotive manufacturers by auto sales‚ designs and manufactures a diverse product line-up that ranges from subcompacts to luxury and sports vehicles to SUVs‚ trucks‚ minivans‚ and buses. Its vehicles are produced either with combustion or hybrid engines‚ as with the Prius. Toyota’s subsidiaries also manufacture vehicles: Daihatsu Motor produces mini-vehicles‚ while Hino Motors produces trucks and buses. Additionally‚ Toyota makes automotive
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