Assignment Format for Business Simulation Game (Individual Report) Each student is expected to prepare an independent report of his/her experience of strategically managing the company (as part of a group) for the five-year period. The suggested format and structure for this report is set out below. CONTENTS PAGE The report should be clearly structured and follow a logical format. A contents page should be included which should adequately set out the structure of the report in a systematic
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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Title ‘Soft skill’ set identification for an apparel industry worker. Objective To determine required soft skill set‚ for an apparel industry worker and evaluate its impact on the individual and organization. Background Soft skills are personal attributes that enhance an individual’s interactions‚ job performance and career prospects. Soft skills refer to abilities that make people better employees and open doors to opportunities‚ that aren’t directly related to the subject matter for their
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library professionals require new skills in seeking‚ processing and disseminating information. Soft skills are essentials for any professionals particularly library professionals today. This paper identifies the relevant soft skills required for library professionals and the importance of those soft skills. Keywords: - Soft Skills‚ Library Professionals‚ Soft Skills for Library Professionals Introduction We live in an information society where the development of information and communication technologies
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developed “soft skills‚” but what does that mean? What are “soft skills”? A soft skill is a skill that everybody can have whether you are a computer technician‚ a doctor‚ a teacher‚ or an artist. Skills like work ethic‚ time management‚ positive attitude‚ good communication‚ problem solving‚ being a team player‚ self-confidence‚ the ability to accept and learn from criticism‚ flexibility‚ and being able to work well under pressure are all considered “soft skills.” The opposite of a soft skill would be
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Soft skills by Randy Bancino and Claire Zevalkink. •Students in technical professions are required to master mathematical skills‚ science skills and detailed technical skills directly related to the specific discipline they are planning to enter. •Technical Professions increasingly require a broader skill set‚ but career and technical educators can help their students add soft skills to their hard-core technical skills. Soft skills compliment hard skills‚ which are the technical requirements
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Sciences (IJFPSS) ISSN:2231-9484 IJFPSS‚ Vol 3‚ No.4‚ pp. 63-70 ‚Dec ‚ 2013 DOI:10.14331/ijfpss.2013.330037 http://dx.doi.org/10.14331/ijfpss.2013.330037 S. Khani The Relationship of Appliance Consumer Personality Trait‚ Brand Personality‚ Brand Loyalty and Brand Equity in the Mobile Phone Industry Sajad Khani*1‚ Seyyed Mahdi Imanikhah2‚ Hamed Gheysari3‚ Seyyed Saadat Kamali4‚ Tahereh Ghorbanzadeh5 1 Faculty of Management‚ Allameh Tabatabaei University‚ Tehran‚ Iran 2 Faculty of Management‚ Payam-e-Noor
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“COLGATE DISTASTEFUL TOOTHPASTE” CASE STUDY Case Overview:- Colgate is a very well known company in the United States and is remembered for its toothpaste. It not only specializes in personal care but in household care as well. They are not only into oral care but in personal care‚ home care and pet nutrition as well. The New York based company also included Ajax‚ Fab‚ and Hill pet foods. Colgate is well known in other countries such as Australia‚ Latin America‚ Canada‚ France‚ and Germany.
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THE BEST CUSTOMERS‚ we’re told‚ are loyal ones. They cost less to serve‚ they’re usually willing to pay more than other customers‚ and they often act as word-of-mouth marketers for your company. Win loyalty‚ therefore‚ and profits will follow as night follows day. Certainly that’s what CRM software vendors--and the armies of consultants who help install their systems--are claiming. And it seems that many business executives agree. Corporate expenditures on loyalty initiatives are booming: The top
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keeps its existing customers? Introduction It is said that customers’ loyalty is of great importance for the survival of a certain company in order to retain its existing customers. As Hultén (2007: 256) suggests‚ considering customers and customer-centric views is vital to understand how markets are developed‚ maintained and operated. Customer loyalty is widely seen as a key determinant of a firm’s profitability. It’s a common fact that it costs more to acquire a new customer than retain an existing
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