A HOTEL PRACTICUM REPORT ON IVORY HOTEL AND SUITES Buntun Highway‚ Tuguegarao City‚ Cagayan‚ Philippines April 23‚ 2013 to May 18‚ 2013 In partial fulfillment of the requirements for the course HIM 71 Hotel Practicum (OJT) For the degree in Bachelor of Science in Hospitality Industry Management COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT Cagayan State University Andrews Campus‚ Tuguegarao City SUBMITTED TO: CRISTINA S. SORIANO SUBMITTED BY: ANDREA S. LACAMBRA SUBMITTED
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The Steigenberger hotel group name stand for top-class European hotels. They provide incomparable hospitality and superb service for over 75 years. All hotels of the Steigenberger Group are both traditional and modern. They fulfill the high expectations of the guests to the full. The Steigenberger Hotel Group is currently in an expansion phase. Two Steigenberger Grand hotels will set new hotel standards in Leipzig as well as on the Baltic island of Usedom in the coastal resort of Heringsdorf in 2011
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Cornell Hospitality Quarterly http://cqx.sagepub.com/ Hotel Guests ’ Responses to Service Recovery: How Loyalty Influences Guest Behavior Pablo Zoghbi-Manrique-de-Lara‚ Miguel A. Suárez-Acosta and Teresa Aguiar-Quintana Cornell Hospitality Quarterly published online 28 November 2013 DOI: 10.1177/1938965513513348 The online version of this article can be found at: http://cqx.sagepub.com/content/early/2013/11/27/1938965513513348 A more recent version of this article was published on - Mar
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the Knight and the Squire. The squire is the son of the Knight; both ride gallantly and have the air of true gentleman warriors. However‚ the two are very dissimilar despite their appearances. The Knight possesses the true qualities of chivalry‚ devotion to service‚ constancy in humility‚ and honesty. The Squire possesses none of these qualities truly; instead his demeanor is one that is less honorable and virtuous. Although both claim the same vocation‚ the Squire and the Knight display
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business enterprises‚ schools‚ hospitals‚ government and non government services. However‚ some of them are still using manual system. In this regard‚ we acknowledge the value of computerized system. As of today’s generation‚ there are already many hotel existing. One of which is D’ Budgetel that serves private rooms and dormitory type. It is
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Best Western Plus Antel Hotel Vs Holiday Inn Best Western Plus Antel Hotel has a full-service spa‚ an outdoor pool‚ and an indoor pool. Complimentary wireless Internet access is available in public areas. Business amenities at this 3-star property include a business center‚ a meeting/conference room‚ and limo/town car service. This family-friendly hotel offers a poolside bar. The staff can provide concierge services‚ wedding services‚ and event catering. Additional amenities include a children’s
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strategies are trend to have higher labor productivity‚ especially in some organizations which require heavy capital (Koch & McGrath 1996‚ 335-354). Therefore‚ Shangri-La have extensive training program to enhance service quality in this upper class hotel. Quality service is the competitive advantage of Shangri-La. It provides training to lead loyal employees to provide the excellent service to all customers. Employee is intangible resource‚ it is difficult and costly to imitate. Therefore‚ it helps
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stand in sharp contrast to each other. The clerk and the squire are of similar ages but are very different. The clerk is a member of the middle class‚ has attended Oxford and studied Aristotle‚ while the squire‚ a member of the upper class‚ has been educated in the arts of chivalry. In appearance wise the clerk is a "grave" or somber individual. He is thin "hollow-cheeked" and dresses poorly ("outer cloak threadbare"). On the other hand the squire is a bright‚ cheerful person. He is lusty‚ strong and
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and its shape likes a rooster. China has more than 50 million years historical background which began with the emperor times “zhou’1. Based on the demographic status in China‚ there are total 56 ethnic groups. Near 92% of Chinese are Han2. Others like Hui3 and Miao4 are the minority ethnic groups in China. C. Cultural elements 1. Religion China is a multi-religion country since ancient time. Buddhism‚ Taoism‚ and Confucianism are the major religions in China. Religions have played an enormous
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n 1994 in Rwanda‚ a million members of the Tutsi tribe were killed by members of the Hutu tribe in a massacre that took place while the world looked away. "Hotel Rwanda" is not the story of that massacre. It is the story of a hotel manager who saved the lives of 1‚200 people by being‚ essentially‚ a very good hotel manager. The man is named Paul Rusesabagina‚ and he is played by Don Cheadle as a man of quiet‚ steady competence in a time of chaos. This is not the kind of man the camera silhouettes
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