The Relationship between Customer Loyalty and Satisfaction Introduction In the past decades‚ there was a controversial issue about the relationship between customer loyalty and satisfaction. Actually‚ it is still a heated debate nowadays. Some people said that customer satisfaction bring customer loyalty‚ while some people believed that customer loyalty affect customer satisfaction. Interestingly‚ very few executives and managers understand the critical difference. The purpose of this paper is
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Job is an activity that most of people would do in our life. We live in a world where the variety of jobs is immense‚ and majority of us can choose job by our own decisions. Many people approve that job satisfaction comes first‚ while others think that we should take job security as priority. The purpose of this essay is to compare and contrast job satisfaction and job security. Three aspects that I am going to discuss are motivation‚ pressure and value. Job satisfaction describes people are engaged
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E-MAILS‚ AND NO SLEEP: DOES THIS SOUND LIKE A SATISFYING JOB? The definition of job satisfaction can be broadly stated as the positive feeling about a job resulting from an evaluation of its characteristics. In this case‚ we have seen three different people‚ in different kinds of job‚ who are truly satisfied with their job. 1. Do you think only certain individuals are attracted to these type of jobs or is it the characteristics of the job themselves that are satisfying? When we talk about
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©Trans-Atlantic College‚ London 2005 Motivation and Job Satisfaction Written by Dr Prince Efere – for Trans-Atlantic College‚ London Contents of this Paper 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Introduction Frederick Winslow Taylor – Scientific Management Elton Mayo – Hawthorne Experiments Abraham Maslow – Hierarchy of Needs Clayton Alderfer – ERG Theory Douglas McGregor - Theory X and Theory Y W. Ouchi – Theory Z Frederick Hertzberg – Hygiene Theory David C. McClelland -
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the relationship between paid / unpaid work and the formation of an individual’s personal identity and their general sense of self. The key sociological question I intend to address is ‘How does work shape personal identity?’ However‚ throughout the course of my research for this literature review two other questions relating to work and identity have arisen; ‘How does occupation/ job status affect self-worth and an individual’s level of self esteem’ and ‘Do individuals develop a separate work personality
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Job Satisfaction in The Work Place In today ’s job market‚ faithfulness to any organization depends on an individual ’s attitude towards his/her company or employer as it pertains to job satisfaction. According to Locke‚ job satisfaction by definition is "[ a] pleasurable or positive emotional state resulting from the appraisal of one ’s job or job experience". Locke then goes on to define the definition by saying job satisfaction stems from " feeling and cognition" (Locke 1976). What we
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ISSN: 2235 -767X P.P. 94 - 102 JOB SATISFACTION AND MOTIVATION: WHAT ARE THE DIFFERENCE AMONG THESE TWO? Tan Shen Kian Email: shenkian@yahoo.com Wan Fauziah Wan Yusoff Faculty of Technology Management and Business University Tun Hussein Onn Malaysia Email: fauziahy@uthm.edu.my Sivan Rajah Faculty of Technical and Vocational Education University Tun Hussein Onn Malaysia Email: schruti06@yahoo.com ABSTRACT M otivation and Job Satisfaction as the most discussed topic in
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PROJECT TITLE: JOB SATISFACTION AT MNC BANK DATE: 27th JULY 2009 PROJECT OUTLINE: Part I Executive Summary Part II Company Background Company Details Organizational Structure Organization Environment Part III Research Analysis- Job Satisfaction Work /Life Balance; Stress and Work Pace Personal Expression / Diversity Communication Respect for Employees Feedback Fairness Teamwork Opportunities for Growth Compensation and Benefits Part IV Recommendations to Management HR Policies and Procedures
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JOB SATISFACTION AND DISSATISFACTION By Bambang Fahruddin‚ S.Pd Posted: May 29th‚ 2008 INTRODUCTION The discussion of job satisfaction and dissatisfaction is largely generated from the theories proposed by Maslow which is known with the so call “the needs theory” and Herzberg’s theory that is called “two-factor theory” or “hygiene theory”. Both job satisfaction and dissatisfaction are assumed critical for the organizations to manage since they absolutely affect the productivity as well as the
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International Differences in Intrinsic and Extrinsic Job Quality Characteristics and Worker Satisfaction‚ 1989-2005 Jonathan H. Westover‚ Ph.D. Director of Academic Service Learning Assistant Professor of Management Woodbury School of Business Utah Valley University 800 W. University Parkway‚ MS-119 Orem‚ UT 84058-5999‚ USA. Abstract In this research‚ I apply and extend Handel’s (2005) model for understanding job characteristics and job satisfaction in the context of a changing global environment
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