Project Job Satisfaction

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PROJECT TITLE:
JOB SATISFACTION AT MNC BANK

DATE:
27th JULY 2009

PROJECT OUTLINE:

Part I
Executive Summary
Part II
Company Background
Company Details
Organizational Structure
Organization Environment
Part III
Research Analysis- Job Satisfaction
Work /Life Balance; Stress and Work Pace
Personal Expression / Diversity
Communication
Respect for Employees
Feedback
Fairness
Teamwork
Opportunities for Growth
Compensation and Benefits
Part IV
Recommendations to Management
HR Policies and Procedures
Part V
References
Part VI
Appendices
Sample job satisfaction questionnaire

TABLE OF CONTENTS

PART I - EXECUTIVE SUMARRY…………………………………………..

PART II - COMPANY BACKGROUND………………………………………

PARTIII - ANALYSIS OF PRIMARY RESEARCH………………………….

PART IV - RECOMMENDATIONS TO MANAGEMENT……………………

PART V - REFERENCES ……………………………………………………..

PART VI - APPENDICES……………………………………………………….

PART I

EXECUTIVE SUMMARY

A job is a role, and work is the means to fulfill that role. Job satisfaction can only come if the role is clear, and the person is guided and developed to fulfill that role. Work satisfaction pertains more to the work environment, people, boss, and everyday actions. Put simply a job is the bigger strategic picture and work is the tactical element of delivering that strategy. These two elements cannot be de-linked a “job satisfaction cannot exist without work satisfaction. A clear and fulfilling job role is not enough without the means to deliver a supportive boss, a positive work environment, interesting everyday work, and a balanced work-life. One of the important factors behind every successful organization is its employees. Every organization understands the importance of experienced and good employees. Therefore, it is very essential to retain such employees and ensure they are happy in their current jobs and motivated in their roles. This eventually brings us to the project my project Job Satisfaction at MNC Bank My Project describes the Organization’s background, its structure, the culture and environment. The project has a detailed analysis on the research done on the job satisfaction issues at MNC Bank, Recommendations to management. A sample of the interview questionnaire has also been attached.

PART II

COMPANY BACKGROUND

UK-based MNC bank one of the world's largest financial services companies. The bank has been providing investment banking and investment management for over 300 years. Today the Group operates in over 60 countries and employs more than 111,000 people worldwide. The bank has had an existence in the United Arab Emirates for over 30 years,

A well-established name in corporate banking, the bank offers clients a leading edge in this dynamic regional market allowing them to explore opportunities through the bank’s portfolio of corporate products and services. The Bank also serviced retail products, was not successful in target the right market, so they had to close down

In May 2007, the bank Re-launched its retail business, with a huge marketing campaign, all over the UAE .In a span of 18mths, from a staff of 50; they recruited 1000 employees, to support their retail and corporate business. They opened three service centers in Dubai and one branch; they also opened a service center in Abu Dhabi and a flagship branch for their premier customers.

Organization Structure: The CEO is responsible for the UAE business as well as the Emerging Markets business. The UAE business has one MD and 11 chiefs of Staff who head different departments. These Department Heads report directly to the MD.

The departments are divided into their specific business
Operations
Human Resources
Finance
Compliance
Legal
Risk Management
Consumer Banking
Corporate Banking
Public Relations & Communication
Marketing
IT
These departments are then subdivided into their product line.

Organization Environment:
The organization is...
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