KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY INSTITUTE OF DISTANCE LEARNING THE EFFECT OF ADVERTISING ON CONSUMER BEHAVIOUR: A CASE STUDY OF MTN GHANA BY GEORGE KWESI NARTEY (B.A) A THESIS PRESENTED TO THE INSTITUTE OF DISTANCE LEARNING‚ KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY‚ KUMASI‚ IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF THE COMMONWEALTH EXECUTIVE MASTERS IN BUSINESSADMINISTRATION (CEMBA) DEGREE MAY‚ 2010 1 CERTIFICATION
Premium Advertising
social values. Social norms are mechanisms of social control which promote conformity. There is a video showing an experiment on social influence and conformity in the Annexture 1. The macro social environment includes both indirect social interactions among very large groups of people. Three social environments culture‚ subculture and social class powerfully influence the values‚ norms‚ and behaviors including the financial behaviors of individuals. The micro social environment includes face-to-face
Premium Marketing
Factors influencing consumer behaviour Faktory ovlivňující chování spotřebitele J. Stávková‚ L. Stejskal‚ Z. Toufarová Faculty of Business and Economics‚ Mendel University of Agriculture and Forestry‚ Brno‚ Czech Republic Abstract: The main aim of the article is to understand the influence of factors biasing purchase decisions connected with measurement of consumers’ involvement. consumption expenditures are purposefully subdivided according to the classification made by the Statistical office
Premium Decision making Decision theory Decision making software
Influence of Culture on Consumer Behavior LEARNING OBJECTIVES After studying this chapter students should be able to understand: 1. What culture is and how it impacts consumer behaviors. 2. How culture acts as an “invisible hand” that guides consumption-related attitudes‚ values and behavior. 3. How culture sets standards for what satisfies consumers’ needs. 4. How culture is learned and expressed in language‚ symbols‚ and rituals. 5. How consumers are always adapting to culture-related experiences
Premium Culture
CONSUMER BEHAVIOUR Consumer Behaviour is a diverse field that combines psychology‚ marketing and sociology to study the behaviour of consumers. ADVERTISING AND CONSUMER BEHAVIOUR-: In markets where consumers have many choices‚ advertising can influence the consumer’s choice. Advertising plays a major role to influence consumer’s mind-set and purchasing decision. MEMORY-: Memory is an active‚ constructive process where information is acquired‚ stored and then retrieved for use in decision-making
Premium Advertising Memory
Consumer Behaviour: CHAPTER 1 Consumer behaviour and marketing strategy: * market segmentation * positioning strategy * new market applications * global marketing * marketing mix * consumerism‚ ethics and non profit marketing Consumer behaviour is product person situation specific * product specific * person individual * situation Consumer behaviour * a discipline dealing with how and why consumers purchase (or don’t purchase) products and services
Premium Marketing Decision theory Brand
C H A PTE R CONSUMER BEHAVIOUR AND TARGET AUDIENCE DECISIONS 3 Chapter Objectives • To understand the consumer decision-making process and how it varies for different types of purchases. • To understand various internal psychological processes‚ their influence on consumer decision making‚ and implications for advertising and promotion. • To understand the similarities and differences of target market and target audience. • To understand the various options for making a target audience decision
Premium Maslow's hierarchy of needs Advertising Decision making
A MODEL OF CONSUMER DECISION MAKING The process of consumer decision making has 3 stages: input stage‚ process stage and output stage. The input stage influences the consumer’s recognition of a product need and consists of 2 major sources of information: 1) the company’s marketing efforts (product‚ price‚ promotion and price) and the external sociological influences on the consumer (family‚ friends‚ neighbours other informal and non-commercial sources‚ social class and cultural and subcultural
Premium Marketing Decision making Cognition
INTRODUCTION Consumer behaviour study is based on consumer buying behaviour‚ with the consumer playing the three distinct roles of users‚ payer and buyer. Consumer behaviour is the study of when‚ why‚ how‚ and where people do or do not buy products. It blends elements from psychology‚ sociology‚ social anthropology and economics. It attempts to understand the buyer decision making process‚ both individually and in groups. It studies characteristics of individual consumers such as demographics
Premium Marketing
whom an individual identifies to the point where the group dictates a standard of behavior. Reference groups exert tremendous influence on consumers’ hospitality and tourism purchase decisions. Every individual is influenced directly and indirectly. Marketing research has identified three types of reference groups: comparative‚ status‚ and normative. First‚ individual consumers use reference groups to compare their own feelings and thoughts with those of others. For example‚ an individual may have gone
Premium Maslow's hierarchy of needs Psychology Abraham Maslow