Leontios Filotheou 36 Parthenonos Street‚ Apt 203 Strovolos 2021 Nicosia Cyprus +357 99 611079 Leontios.philotheou@cytanet.com.cy Paper presented at the 2007 POMS College of Service Operations ABSTRACT In this paper‚ the results of a study using an adapted version of Parasuraman et al’s (1988) SERVQUAL questionnaire‚ administered in three‚ 4* hotels in Cyprus to samples of both guests and hotel staff‚ will be presented. The aims of the survey were to identify shortcomings in the
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Stella McCartney Famous English fashion designer‚ Stella Nina McCartney‚ was born September 13‚ 1971. From the young age of twelve she became interested in designing clothes‚ when she made her first jacket. After graduating from Central Saint Martin’s College of Art and design‚ Stella McCartney has made a name for herself in the fashion industry. Stella McCartney shops are spread across the globe in exclusive locations including Manhattan’s Soho‚ London’s Mayfair and Brompton Cross‚ LA’s West
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STELLA STREET How do narrative strategies of point of view/focalisation‚ reader positioning and closure work together to produce the class politics encoded in 45 & 47 Stella Street? The story of 45 & 47 Stella Street and everything that happened (Honey‚ E 2000) is written from a first person narrative perspective. This is evident from page 5 of the book when the narrator‚ Henni introduces herself to the reader and does not from change from Henni to another narrator throughout the text. The
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com/0007-070X.htm BFJ 106‚3 CASE STUDY 228 Online branding: the case of McDonald’s Jennifer Rowley School for Business and Regional Development‚ University of Wales‚ Bangor‚ UK Keywords Internet‚ Corporate branding‚ Customer relations‚ Marketing communication Abstract This article explores the approaches to the delivery of brand messages through a Web site‚ taking one of the leading brands‚ McDonald’s‚ as a case study. The role of brands and branding in the new economy that is characterised
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Global Business Case Study – ALDI Executive Summary This report will discuss the nature of ALDI‚ investigate the classification of ALDI‚ outline the responsibilities ALDI has to its stakeholders and explore the internal and external influences that have contributed to ALDI achieving business success within Australia. It will also evaluate the expansion of ALDI into Australia and give a recommendation of strategies that would be appropriate for ALDI to ensure future growth. The nature of ALDI’s
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Global Case Study Analysis Scarlett Halifax Marketing Research/MKT 441 Shelli Boydstun September 30‚ 2013 1. Conduct a SWOT analysis of S/M (4-6 bullet points in each category) Strengths: Awarding winning Longevity Ability to adapt Loyalty of employees Weaknesses: The foreign customers Loyal employees Opportunities: Walk in customer Small towns Threats: Competitors Shifting standards Shifting population Lost of credilcials 2. What types of information will Brooks need to collect
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defines a brand as “a name‚ term‚ sign‚ symbol‚ or design‚ or a combination of them‚ intended to identify the goods or services of one seller or group of sellers and to differentiate them from those of competitors.”(Koetler 2012) Over time though‚ branding has emerged into a complete science starting from how a company creates and delivers a promise to the way that promise is perceived and received by the public.(Knapp) I wholly agree that successful brands are built on successful products. Any company
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Case study: Go Global or No Abstract Greg McNally‚ the CEO of the DataClear had owned the data analysis market for two years to itself. But British VisiDat had starting to compete by producing beta testing of data analysis package. DataClear had the potential to expand their business in other industries such as the chemical‚ petrochemical and pharmaceutical or expand overseas to prevent their business from going down and beaten by the competitor. Issues As the British VisiDat starting to sell
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Sidney’s Astrophel and Stella Arguably‚ the most vital aspect of Sir Phillip Sidney’s Astrophel and Stella is the initial sonnet that begets this lengthy work. There are several different facets of this particular poem within this longer work that make it highly important to the interpretation to the rest of it. Moreover‚ the author is able to employ a lengthy metaphor within this first poem that helps to account for the diffuse nature of the complete work. An analysis of this first poem reveals
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of Related Studies and Literature 2.1 Introduction In this chapter‚ the researchers seek to establish an academic foundation from which both further researches will be built upon. Its purpose will be to enhance the readers understanding of the effect of the branding and branding management of beauty products to the consumers and how does it affect their decision making. 2.2 Understanding Branding What is the meaning of branding when referring to products? Some think branding is just a logo
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