International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
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How to Maintain a Healthy Relationship Everybody wants that perfect relationship that we tend to see in the movies. A main problem is that most of us don’t know how to Create and maintain a relationship that’s healthy and happy. There are many crucial elements to a sound relationship. It’s never one sided‚ and everyone can benefit from learning a few thing on how to make your relationship a success. Even if you believe that you have a great relationship with your partner‚ there is always
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network‚ that they were slated for downsizing‚ our boy and his buddies decide to get even with a money-making virus scheme. Office Space‚ a brilliant‚ knee-slapping comedy is a desperate‚ witty‚ and to some‚ an inspiring rebuttal to the horrors of cubicle life‚ which is a hygiene factor that are environmentally related. The frustrations of dealing with the hierarchy of management in the changing job market. Peter plays out these emotions by knocking down his cubicle walls to achieve a view out the window
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I think distance can effect relationships in several ways‚ depending on the situation‚ the kind of relationship‚ also how or if the relationship is maintained. Fortunently I haven’t had to part from close relationships often‚ but I can share two examples in which distance had an opposite effect. I grew up in a small town‚ there was only one school that went from kindergarten thru eighth-grade. So with the exception of the occational "new student" the people in my class had known me since I was
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a) Advise on the relationship between a bank and its customer. Explain the duties and rights each has towards each other. b) Name and discuss any three types of negotiable instruments AUTHOR: KATALILO JOY INTRODUCTION This paper is aimed at discussing the relationship between a bank and its customer and the duties and rights each has towards each other. In discussing the relationship a scenario will be considered. The paper will further discuss
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This School Base Assessment (S.B.A) is based upon the information and services provided by the Trafalgar travel agency in Port Antonio Portland. It gives off a brief description of how the researcher gain information and some of the major challenges faced in the carrying out of the research. It also entails all the office equipments and the business documents that are used for performing various tasks. As you read through this project you’ll grasp a better idea and concept of what
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education in college. The overly collected fears finally taken a toll on her and she is regretting her choices in life. Now‚ finally fulfilling the college life she never had. Fear is consumed by the weakest people in society‚ but the strongest can benefit their path in the long run. But‚ Fear itself is the door to our own insecurities. The absolute way a strong-willed person would conquer it is to: “Expose yourself to your deepest fear;
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GAINING COMPETITIVE ADVANTAGE USING EFFECTIVE SUPPLY CHAIN MANAGEMENT 1.0 Introduction Christopher (2005‚ p.5) describes supply chain management as follows: “The management of upstream and downstream relationships with suppliers and customers to deliver superior customer value at less cost to the supply chain as a whole” Until recently‚ supply chain management has been largely viewed as a necessary evil and the focus has been strictly on cost reductions. Today however‚ many are coming to the realization
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The Microsoft office platform includes 3 features: Word‚ Excel and PowerPoint. Each program has it own individual characteristics that can be useful to any type of working environment. Microsoft Word is a full-featured word processing program that all you to create many types of personal and business documents‚ including flyers‚ letters‚ memos‚ resumes‚ reports‚ fax cover sheets‚ mailing labels‚ etc. With Word you can easily attach files. It helps you create a “good heading structure.” It ensures
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Office Ergonomics Contents 1. Introduction 2. Office Computer Workstations 3. Computer Workstation Evaluation Checklist 4. Appendix A 1. Introduction Ergonomics is the process of designing the work environment to fit the worker‚ rather than fitting the worker to the work environment. The goal of this ergonomic program is to minimize accidents and illnesses due to chronic physical and psychological stresses‚ while maximizing productivity and efficiency. Cumulative
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