Preview

RELATIONSHIP BETWEEN BANK AND CUSTOMER; TYPES OF NEGOTIABLE INSTRUMENTS

Powerful Essays
Open Document
Open Document
3681 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
RELATIONSHIP BETWEEN BANK AND CUSTOMER; TYPES OF NEGOTIABLE INSTRUMENTS
a) Advise on the relationship between a bank and its customer. Explain the duties and rights each has towards each other.
b) Name and discuss any three types of negotiable instruments

AUTHOR: KATALILO JOY

INTRODUCTION
This paper is aimed at discussing the relationship between a bank and its customer and the duties and rights each has towards each other. In discussing the relationship a scenario will be considered. The paper will further discuss three types of negotiable instruments. a)
Scenario
Ms Ednah worked as a civil servant throughout her life until she recently retired. She was given her benefit using a cheque from Vilimo Bank. She wants to know the relationship she has with the bank she intends to deposit the cheque with and whether herself and the bank have any rights and duties to each other.

A bank is a dealer in capital or money. The Banking and Financial Services Act defines a bank as a company conducting banking business. It goes on to describe banking business as to include the following:
a) The business of receiving deposits from the public including chequing account and current account deposits and the use of such deposits, either in whole or in part, for the account of and at the risk of the person carrying on the business, to make loans, advances or investments;
(b) Financial services; and
(c) Any custom, practice or activity prescribed by the Bank of Zambia as banking business
Banking is therefore an activity of accepting money from the public for the purpose of lending or investment and undertaking to repay the said money on demand or otherwise.

A customer to the bank is one who maintains an account with the bank without taking into consideration the duration and frequency of operation of his account.
The two definitions above indicate that there is a relationship between the bank and its customer and that is one whereby the bank offers services to the customer and

You May Also Find These Documents Helpful

  • Powerful Essays

    Commerce Bank Case

    • 2404 Words
    • 10 Pages

    They emphasize the importance of keeping their customers happy on a day-to-day basis. They have established practices that are out of the norm for the banking industry. These practices include: extended hours, coffee and newspapers in the waiting lobby, inviting locations, phones in their ATM machines and even a bright-red Penny Arcade in their lobby! Through these practices Commerce’s goal has been to bring the retail experience into all of their branches. Looking at the banking industry using Porter’s Five Forces Model, it is clear that the industry is very competitive. There is a very high degree of rivalry caused by local and international banks along with credit unions which are favored by a substantial number of customers. Commerce is also facing an increasing potential of new entrants into their competition because other banks have started to assimilate their customer-centric practices. Additionally, Commerce has to face the reality of technology slowly becoming a threat in what’s evolving into a “self-service” world. As a supplier, the bank has less bargaining power than the customer due to the minimal costs involved in switching banks and the large number of banking options available to the…

    • 2404 Words
    • 10 Pages
    Powerful Essays
  • Good Essays

    Bank: Financial institution that makes money savers and borrowers meet by acting as an intermediary.…

    • 777 Words
    • 4 Pages
    Good Essays
  • Better Essays

    Over the last several years, the banking industry has become highly regulated. In order for the doors to remain open, allowing the bank to continue serving its purpose of providing money services to the public, both through lending and through money management, banks find themselves competing for deposits. Not only do Americans lack trust in banks, but they know they have many choices in who they bank with. Most consumers have their assets split amongst several institutions so the challenge for any bank is satisfying the customer and ensuring that the customer keeps their share of their wallet at that institution.…

    • 1838 Words
    • 8 Pages
    Better Essays
  • Powerful Essays

    Citibank corporate strategy: focused on combining excellent customer service strategy along with relationship banking to build a profitable competitive franchise. Customers were offered the convenience of choosing the type of service delivery, whether personal or remote. But as high end customers become more and more valuable to the bank, their service expectations also went up. Increased service demands included broad array of financial products and careful personal attention. Thus improving customer satisfaction was realized to be of paramount importance for a successful future financial performance.…

    • 1756 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    FINA104 LETURE NOTES

    • 2892 Words
    • 12 Pages

    The focus of this course is on the economics of commercial banks. This course seeks to enhance your understanding of why commercial banks exist and what economic roles they play, the risks faced by banks in the lending process, off-balance sheet banking, deposit insurance, bank regulation, and risk management. 1 The economics of financial contracting in the banking industry---from deposit contracts to derivative instruments---and the interplay between information, technology, and regulation in shaping contracts and institutions in the financial markets will represent the guiding theme of the course. The approach is analytical rather than descriptive.…

    • 2892 Words
    • 12 Pages
    Powerful Essays
  • Powerful Essays

    There are three areas of doctrine of importance to banks. The first concerns the general standard of care the law expects, once a duty of care has been established, whether that be in contract, tort, or fiduciary law. Then the potential liability of a bank is explored as a fiduciary, constructive trustee, or an accessory. Finally, there is brief mention of some emerging standards of liability which have primarily a statutory base.…

    • 2812 Words
    • 12 Pages
    Powerful Essays
  • Good Essays

    Broadly speaking, banking business is concerned with the offering of services, which include deposit collection, financial services, monetary transmission, credit services, foreign exchange services, among others. To offer these…

    • 13799 Words
    • 56 Pages
    Good Essays
  • Good Essays

    * Introduction: It is the money a commercial bank needs to preserve in the form of cash or gold or government approved securities (bonds) and shares) before providing credit to the customers.…

    • 608 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Bai Bithaman Ajil

    • 1213 Words
    • 5 Pages

    2. Bank determines the requirements of the customer, in relation to the financing period and nature of repayment.…

    • 1213 Words
    • 5 Pages
    Powerful Essays
  • Powerful Essays

    ✓ P. Kangis and V. Voukelatos. Private and public banks: a comparison of customer expectations and perceptions. International Journal of Bank Marketing. 1997, 17 (5): 279-287.…

    • 3713 Words
    • 15 Pages
    Powerful Essays
  • Powerful Essays

    Bussiness

    • 24501 Words
    • 99 Pages

    CONTENTS CONTENTS ........................................................................................................................ ii COURSE OUTLINE ......................................................................................................... iv LESSON ONE: BANKER AND CUSTOMER RELATIONSHIP ................................... 1 1.1 The Meaning of a Bank........................................................................................... 1 1.2 The Meaning of Banking Laws............................................................................... 2 1.3 Modern Definitions ................................................................................................ 2 1.4 The Regulatory Framework .................................................................................... 3 1.5 The Meaning of a Bank Customer .......................................................................... 4 1.6 The Banker-Customer Relationship ........................................................................ 4 1.7 The Rights and Duties of a Banker ......................................................................... 6 1.8 Rights and Duties of a Customer ............................................................................ 7 1.9 Breach of Confidentiality ........................................................................................ 9 1.10 Summary ............................................................................................................... 11 1.11 Review Questions ................................................................................................. 12 1.12 References…

    • 24501 Words
    • 99 Pages
    Powerful Essays
  • Powerful Essays

    The goal is to identify the main reasons of client dissatisfaction and find its relationship with a client’s level of knowledge about the bank’s services. In order to accomplish my goal I have identified one important observation and that is the relationship between clients’ knowledge on the services provided by the bank and the actual services that are available by the bank for them. Disparity in such cases often result in the most common forms of client dissatisfaction…

    • 19312 Words
    • 78 Pages
    Powerful Essays
  • Powerful Essays

    Bank Comparation

    • 80301 Words
    • 322 Pages

    On the Use of Customer Relationship Management (CRM) in the Banking Industry: A Qualitative Cross-Case Analysis between the Banks in Pakistan and the UK A thesis submitted to The University of Manchester for the degree of Doctor of Philosophy In the Faculty of Humanities 2010 Shahzeb Ali Malik Manchester Business School Contents LIST OF FIGURES AND TABLES 10 ABSTRACT 12 DECLARATION 13 COPYRIGHT STATEMENT 14 LIST OF ABBREVIATIONS 15 ACKNOWLEDGEMENTS 17 DEDICATIONS 18 CHAPTER 1: INTRODUCTION 19 1.1 General Introduction 19 1.2 Why the Banking Industry is selected for CRM Research 23 1.3 Research Aims and Objectives 24 1.4 Research Questions 26 1.5 Outline of the Research Approach and Data Analysis 26 1.6 Original Contributions 28 1.7 Structure of the Thesis 30 1.8 Research Design 33 CHAPTER 2: BACKGROUND 34 2.1 Customer 34 2.2 Customer Relationship Management (CRM) 35 2.3 The Origins of CRM (Relationship Marketing) 36 2.4 Evolution of CRM 38 2.5 Types of CRM 40 2.5.1 Operational CRM 40 2.5.2 Analytical CRM 41 2.5.3 Collaborative CRM 43 2.5.4 Strategic CRM 43 2 2.6 CRM in the Banking Industry 44 2.6.1 Objectives and Benefits 44 2.6.2 Types of Customers in Banks 45 2.6.3 Customer Touch points 46 2.7 CRM Operation in the Banking Industry of Developed and Developing Countries (UK and Pakistan): Problems…

    • 80301 Words
    • 322 Pages
    Powerful Essays
  • Powerful Essays

    Banking sector of Pakistan

    • 3485 Words
    • 14 Pages

    Bank is an organization, which transacts the money deposited from the people, and invests it in the business activities. And it has to repay money at the demand of the depositors. Cheque, draft order, ATMs etc. are the sources to repay the money to the depositors. Here are the some types of Banks, i.e.…

    • 3485 Words
    • 14 Pages
    Powerful Essays
  • Good Essays

    customer satisfaction

    • 8155 Words
    • 33 Pages

    Customers service in banks means satisfying the needs of customers at the right time and in a right manner . In the word of V.P Deo (1982)…

    • 8155 Words
    • 33 Pages
    Good Essays

Related Topics