Bibliography: Bergeron‚ B. (2002)‚ Essentials of CRM – A Guide to Customer Relationship Management‚ John Wiley & Sons Inc.‚ New York Brorson‚ T.‚ Larsson‚ G. (2006)‚ Environmental Management - How to Implement an Environmental Management System within a Company or other Organization‚ EMS AB‚ Stockholm Coddington‚ W. (1993)‚ Environmental Marketing – Positive strategies for reaching the green consumer‚ McGraw Hill
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test1. The four decision areas in operations management are: A) Planning‚ technology‚ inventory‚ control B) Process‚ quality‚ capacity‚ inventory C) Process‚ quality‚ technology‚ capacity D) None of these 2. Capacity decisions: A) Include forecasting and scheduling B) Include inventory control C) Require management of personnel D) None of these 3. Inventory decisions and control systems involve: A) Determining what to order‚ how much to order and when to order B) Tracking the flow of
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Test Bank for Johns/Saks‚ Organizational Behaviour‚ Ninth Edition Chapter 1 1) The most important goal of virtually all organizations is a. profit. b. survival. c. employee development. d. cost reduction. e. increased productivity. Answer: b Diff: 2 Type: MC Page Reference: 5 Skill: Recall Objective: 1.1 Define "organizations" and describe their basic characteristics. 2) Which of the following is most accurate? a. Human resources management is basically the same as organizational
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None of the options is correct 2. ROE for a bank is calculated by: A. dividing net after-tax income by total equity capital. B. dividing total operating revenue less operating expenses by total assets. C. dividing net pre-tax income by total equity capital. D. noninterest income less noninterest expenses divided by total earning assets. E. None of the options is correct. 3. The employee productivity ratio for a bank is equal to: A. net operating revenue less
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PRODUCTION & OPERATIONS MANAGEMENT MB0044 SET I 1. Explain in brief the origins of Just in Time. Explain the different types of wastes that can be eliminated using JIT. Just-in-Time (JIT) is a production strategy that strives to improve a business’ return on investment by reducing in-process inventory and associated carrying costs. Just In Time production method is also called the Toyota Production System. To meet JIT objectives‚ the process relies on signals or Kanban between different
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to the De-Luxe sales limit‚ the firm would like to maximise contribution and realises that this may mean paying more to increase the supply of some of the resources required. It is not possible to increase the machining hours but assembly hours and the number of components can be increased as follows: Resource Additional amount above existing prices to increase supply Assembly hours £12 extra per hour for hours above 200 Component £1 extra per component for components above 1‚200 Decision Variables
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Define the term customer relationship management. What has caused this definition to change over the past twenty years? Customer relationship management is also known as CRM which is widely used in companies to reduce costs and increase profitability by increasing customer satisfaction. The overall goals are to find‚ attract‚ and win new clients‚ retain those the company already has and reduce the costs of marketing and client service. I came across an article and found that CRM became more popular
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4.709 Operations Management Individual Assignment Lecturer: Mr. Ray Ninow Bhawana Vohra – ID No. 20140195 Total words: 1869 1. Custom Fabricators Company (a) The balance of Customer Service and Resource utilization Customer service is a series of activities designed to enhance the level of customer satisfaction – that is‚ the feeling that a product or service has met the customer expectation. Customer Service is defined by three
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Introduction Biofuel is a type of fuel which has energy that is derived from biological carbon fixation and include fuels which are generated from biomass conversion‚ such as liquid fuels‚ solid biomass‚ and various biogases. Biofuel can decrease fuel costs and reduce the CO2 emissions (Jason Hill 2006). Biofuel can be produced by using some of the crops especially corn. The demand of biofuel is increased which is because of biofuel is
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Best Practices Dell - Dell Chemicals Management Program Dell‚ one of the major computer makers in the world‚ has responded proactively and systematically to both increasing global legislative on the use and management of hazardous substances and increasing consumer awareness. Dell’s Chemicals Management Program not only complies with upcoming as well as existing legal requirements but also meets key stakeholders requirements‚ which often turn out to be tougher than the legal standards. Dell’s
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