Operation Management

Topics: Management, W. Edwards Deming, Assembly line Pages: 3 (783 words) Published: February 22, 2013
test1. The four decision areas in operations management are: A) Planning, technology, inventory, controlB) Process, quality, capacity, inventory C) Process, quality, technology, capacityD) None of these

2. Capacity decisions:
A) Include forecasting and schedulingB) Include inventory control C) Require management of personnelD) None of these
3. Inventory decisions and control systems involve:
A) Determining what to order, how much to order and when to order B) Tracking the flow of materialsC) Managing the finished goods inventories D) All of these
4. The four major decision responsibilities of operations management are: A) Process, quality, capacity, and human resources
B) Process, quality, human resources, and inventory
C) Quality, inventory, human resources, and capacity
D) Quality, capacity, inventory, and human resources
E) Process, capacity, quality, and inventory
5. Which of the following does not come under the process category of decision making? A) Layout of the facilityB) Job design
C) The type of equipment and technologyD) Product or service inspection 6. The service industry makes up approximately what percentage of all jobs in the United States?A) 12% B) 40% C) 66% D) 79% E) 90% 7. Typical differences between goods and services do not include a. cost per unit b. ability to inventory items

c. timing of production and consumption d. customer interaction e. knowledge content 8. Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the productivity is increased by 10%, it would then be a. 180 valves/hr b. 200 valves/hr c. 220 valves/hr

d. 880 valves/hr e. 1760 valves/hr
9. Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves per shift. If the production is increased to 2000 valves per shift, labor productivity will increase by a. 10% b. 20% c. 25% d. 40% e. 50%

10. The Dulac Box plant...
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