CASE STUDY PROJECT (II SEMESTER) CUSTOMER RELATIONSHIP MANAGEMENT By Rohit Singh Bisht Roll Number: EMBA/JUL09/5107 National Institute of Business Management Old No.20/ New No. 65‚ Habibullah Road‚ T Nagar‚ Chennai 600017‚ India CONTENTS Certificate 3 Acknowledgment 4 Introduction to CRM 5 Objectives 7 Company Overview 8 • Product 9 • Corporate Structure 11 • AIRTEL Enterprise Services
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Impacts of Late Working Hours on Employee’s Performance: A Case Study on Engineers in Telecom Company of Pakistan Muhammad Salman Qureshi & Jawad Munir Toor Institute of Business and Management UET‚ Lahore Abstract: The research was conducted to see the impact of late working hours and employee performance on engineers of Telecom Company of Pakistan. Performance is the major concern for all business organization. High performer individual are the productive asset of any organization. The research
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Experience Evalueserve.Com Pvt. Ltd.‚ Gurgaon Profile: Business Analyst Engagement: Analytics and Research Team Role: Have worked extensively in Telecom sector for analytical assignments; providing customer insights for marketing practices Work Period: From July’11 to Present Project Experience Employee Satisfaction Research for a leading telecom service provider in UK. The project involved customer segmentation‚ profiling and customer retention analysis basis the satisfaction and loyalty survey
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called Nora-Sakari. Sakari Oy (Sakari) was a Finnish conglomerate a leader in manufacturing cell phone sets and switching systems and Nora was a leading supplier of telecom equipment in Malaysia. The proposed JV in Malaysia has the purpose of manufacturing and commissioning digital switching exchanges to meet the needs of the telecom industry in Malaysia and neighboring countries‚ particularly Thailand and Indonesia. Both Companies- Benefits and Drawbacks of the JV Benefits 1. Market
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Mobile Telephony in India... Ref. No.: ME0007 On August 23rd 1995‚ Jyoti Basu‚ the then Chief Minister of West Bengal‚ made India’s first cellular phone call to Telecom Minister‚ Sukh Ram‚ from Kolkata on Modi Telstra network at INR 16/minute. Initially‚ Indian government imposed a heavy license fee for providing mobile services. To recover such huge license fee‚ mobile operators had no choice but to keep very high tariff rates. Thus‚ the growth of cell phone services was sluggish in the first
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Telecom Industry Telecommunication: Telecommunication links via satellites are bringing about revolutionary changes in the fields of communication. The barriers of spaces and time have totally collapsed. Not very long ago it took days to communicate to someone through a letter but new STD and ISD facilities have made communication an instantaneous process. The world appears to have contracted or been squeezed into anyone in any part in the world. What Telecommunication Marketing Is: We all know
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Strategic Management Report Submitted to: Miss. Saima Akber Ahmed Arsalan Ahmed Jan - 1431 Bushra Naseem Ahmed - 1224 Page 0 Table of Contents 1 INTRODUCTION OF TELECOMMUNICATION INDUSTRY ..................................... 1 1.1. Industrial structure …………………………………………………………………………………………………………………….2 1.2. Historical background…………………………………………………………………………………………………………………2 1.3. Introduction to PTCL……………………………………………………………………………………………………………………2 1.4. Its vision & mission .................
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COMPARATIVE OF CONSUMER SATISFACTION BETWEEN AIRTEL 1 AND VODAFONE CONSUMER A consumer is an individual who purchase or has the capacity to purchase goods and services offered for sale by marketing institutions in order to satisfy personal or household needs‚ wants or desires. According to a statement made by Mahatma Gandhi‚ ‘consumer refers to the following‚ “A consumer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an outsider
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RCOM is India’s third largest telecom operator‚ after Bharti Airtel and Vodafone. it is a subsidiary of the Reliance Group established in 2004 with Mr. Anil Ambani being the President and Vinod Sawhny being the CEO. It is a publicly listed company with Reliance ADAG holding 67% ownership while the rest is owned by the public. The market share of reliance as a whole is 13.23% and it stands 4th with Airtel‚ Vodafone & Idea being the top 3. The Telecom Sector witnessed a decline
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A Comparison Between Bharti Airtel and Vodafone Essar Airtel as well Vodafone both are the best telecom companies of India. They are the largest service providers in India in term of cellular services. Both are the toughest competitors of each other. Vodafone with its new services and facilities is becoming a threat for airtel as well as other cellular companies like Tata indicom‚ Reliance‚ Idea‚ BSNL‚ etc. Today what people need is better connectivity and low priced GPRS facility so that they
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