ABV- INDIAN INSTITUTE OF INFORMATION TECHNOLOGY AND MANAGEMENT – GWALIOR Assignment on SERVICES & VALUE CHAIN SUBMITED BY ABHINAV ANAND LALIT SHARMA PRINCE TYAGI 2013-ITES-001 2013-ITES-013 2013-ITES-018 SERVICES & VALUE CHAIN INTRODUCTION WHAT IS SERVICE? Services are a means of delivering value to customers by facilitating outcomes customer want to achieve‚ without the ownership of specific costs or risks. Outcomes are possible from the performance of tasks and they
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Unit 7 Lab 7: Performing a Business Impact Analysis for an IT Infrastructure IS 3110 Debra Williams 1. What is the goal and purpose of a BIA? a. The purpose of a business impact analysis (BIA) report is to describe the potential risks specific to the organization studied. One of the basic assumptions behind BIA is that every component of the organization is reliant upon the continued functioning of every other component‚ but that some are more crucial than others and require a greater allocation
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Interview Questions Q1. If we used an external organization to help us develop part of our service‚ what would that be called? Q2. Can you name a risk that might occur whilst designing a service? Q3. Can you name 3 types of SLA? Q4. In your opinion‚ what should an SLA contain? Q5. Why would you use SACM? Q6. What is an OLA? Q7. Why do we need CSFs? Q8. When would we create a Service Design Package? Q9. What type of information would you store in the Service Catalogue?
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ITIL defines an "Incident" as any unplanned interruption to an IT service or reduction in the quality of an IT service and ITIL defines a "Problem" as the cause of one or more of those incidents. The primary objectives of taking on Problem Management are to prevent problems and resulting incidents from happening‚ to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented. Problem Management is dependent on a mature Incident Management process. Although it is
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in April 2012 and emphasizes the value information governance can provide to a company’s bottom line. The COBIT framework weaves together models and approaches used by different IT specialties‚ such as standards from the Information Technology Infrastructure Library (ITIL) and the International Organization for Standardization (ISO). COBIT is also used globally by those who have the primary responsibilities for business processes and technology‚ those who depend on technology for relevant and reliable
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0.0 Implementation of Sustainable Development Principles in an Infrastructure Investment Case: Rogun HPP A World Bank-funded project in Tajikistan is due to start in 2014. It will comprise a large hydroelectric power station in the mountains and 100km of four-lane carriageway‚ which will extend from the power station to a new retail park. There will also be 100 new apartments next to the retail park. The retail park and apartments will be powered by the electricity from the new power station.
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The composition of social infrastructure & economic growth modelling a multi-sector framework seminar project submitted on: June 12‚ 2012 Institute of Economic Theory‚ -Policy and -History Faculty of Public Economics and Statistics‚ Leopold-Franzens-University Innsbruck authors: ID: class: program: year: Mennel Simon Thomas‚ Meusburger Josef Simon‚ Kleinhans Thomas 0816296‚ 0817769‚ 0715041 LV 432171-0 12S applied economics WS 2011 Contents 1 Introduction 2 Building up the
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Transformation of Infrastructure in Indian Railways: An Imperative Study ------------------------------------------------- Suruchi‚ Research Scholar ------------------------------------------------- and ------------------------------------------------- Dr. Seema Dhawan Research Supervisor Singhania University Introduction- Railway zons of india The Indian Railways has a glorious past and has achieved a phenomenal growth in both freight and passenger traffic by improving asset utilization
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www.ITIL123.cn Free ITIL v3 Exam questions‚ Study guide PDF download! 2010 New ITIL v3 Exam Sample questions（50 questions） QUESTION NO: 1 Which activity is not the responsibility of IT service continuity management? A. Drawing up back-out scenarios B. Analyzing risks C. Testing back-out arrangements D. Executing impact analyses of incidents related to the back-out facilities Answer: D QUESTION NO: 2 Which ITIL process has responsibility in preventing unauthorized access to data? A. IT service
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CHAPTER 9 BALANCING DEMAND AGAINST PRODUCTIVE CAPACITY FLUCTUATING DEMAND • A major challenge for many types of capacity-constrained service organizations • Play havoc with efficient use of productive assets‚ thus eroding profitability • 2 basic approaches: (1) adjust the level of capacity to meet variations in demand (2)manage the level of demand using marketing strategies ➢ Services are perishable; ➢ Most acute among services are process people or physical possessions
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