iii | Contents OGC’s foreword viii Access Management 68 Operational activities of processes covered in other lifecycle phases 72 Common Service Operation activities 79 Monitoring and control 82 5.2 IT Operations 92 vii Chief Architect’s foreword 58 5.1 vi Problem Management 4.5 v List of tables 4.4 4.6 List of figures 5 Preface ix Acknowledgements x 5.3 Mainframe Management 95 1 Introduction
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INFORMATION SYSTEMS AUDITING STANDARDS‚ GUIDELINES‚ BEST PRACTICES ___________________________________________________________________________ Introduction BS 7799 CMM - Capability Maturity Model COBIT – IT Governance Model CoCo ITIL (IT Infrastructure Library) Systrust and Webtrust HIPAA SAS 70 – Statement of Auditing Standards for Service Organisations ___________________________________________________________________________ Introduction Growing business requires computers‚ networking
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challenges in education‚ health‚ and economic opportunity.” As the company expanded to 350 projects in 35 countries‚ their Information Technology infrastructure could not keep up. Operating on a budget of about $1.2 million annually‚ Vito Deluca is struggling to find a way to pay the initial estimate of about $3 million dollars to bring the infrastructure up to date. Deluca has taken a chance with an offshore IT subcontractor‚ which was risky‚ but so far has proven to be very effective. This has earned
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IDI’s computer network infrastructure is the purpose for this proposal. This project is intended to be used by IDI’s information security team to developing a plan to improve IDI’s computer network infrastructure at multiple locations. 1.7 Goals and Objectives Objective 1 To assess the aging infrastructure and then develop a multi-year phased approach to have all sites (except for JV and SA) on the same hardware and software platforms. Objective 2 The core infrastructure (switches‚ routers‚ firewalls
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ISEB BH0-006 BH0-006 ITIL V3 Foundation Certificate in IT Service Management Practice Test Version 3.0 ISEB BH0-006: Practice Exam QUESTION NO: 1 Which of the following is NOT an example of Self-Help capabilities? A. Requirement to always call the service desk for service requests B. Menu-driven range of self help and service requests C. Web front-end D. A direct interface into the back end process handling software Answer: A QUESTION NO: 2 What is a RACI model used for? A. Defining
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A CASE FOR ITIL® RETURN ON INVESTMENT (ROI) WHITE PAPER PRESENTED BY: PUBLISHED: VERSION: KRISTA LEWIS AND LISA SCHWARTZ‚ ITSM ACADEMY JANUARY 19‚ 2009 1 SECTIONS: ROI CALCULATOR CASE STUDY SYNOPSIS ADDITIONAL RESOURCES ®ITIL is a registered trademark of the Office of Government Commerce. This document is copyright and can not be reproduced. Page 1 of 5 A CASE FOR ITIL® RETURN ON INVESTMENT ROI CALCULATOR Whether facing standard budget constraints‚ a merger/acquisition
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Over Dimensional Cargo <br>Lack of infrastructure hinders growth in India By Hemant Thakkar Over Dimensional Cargo (ODC) offers good opportunities for shipping companies as they fetch good freight earnings‚ higher commission and premium. In India‚ however‚ the full potential of dealing in ODC has not been realised. Some of the major factors hindering the growth of ODC include lack of infrastructure‚ unavailability of special equipment for both import and export‚ extra effort and time
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in Kenya Stanley Mwangi Chege Head QA‚ Co-operative Bank of Kenya Schege@co-opbank.co.ke Abstract IT processes are the functions and duties that IT performs. These activities include development and maintenance of applications‚ supporting infrastructure (e.g.‚ hardware‚ systems software‚ and networks)‚ and managing human resources. All of these activities have some dependence on each other. Information Technology (IT) processes is a practice of ensuring that the IT organisation serves the needs
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Managing the technical and applications management functions b) Overseeing the execution and monitoring of operational activities and events c) A set of tools used to monitor and display the status of the IT infrastructure and applications d) A service desk monitoring the status of the infrastructure when operators are not available 4. Which process is responsible for recording relationships between service components? a) Service level management b) Service portfolio management c) Service asset
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What is ITIL? Good advice about how to manage IT services Advice on managing projects Advice on the technical requirements for infrastructure Rules for achieving recognized IT standards Explanation: Answer option A is correct. ITIL is a framework of best practice advice based on processes for the management of IT services that provide value to the business. Chapter: Service Management as a Practice Which of these is not a characteristic of a process? Responds to a trigger Delivers
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