CASE SIX: INTERVIEW | | Case requirements: 1. Develop a detailed selection plan for the position of a department manager to determine the most important KSAOs for this position. 2. Using the selection plan‚ develop a standardized interview protocol consisting of 10 questions that will be asked of all candidates‚ along with scoring keys for each question. 3. Conduct pilot interviews using the protocol you have established to determine the effectiveness of your questions. 4. Revise
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MGMT 364 Tanglewood Case Study 6 1. Develop a detailed selection plan for this position. In this case‚ you should determine what you want to measure by analyzing KSAOs from the job description and the information on organizational culture in the case‚ and fitting the selection measures into the plan format as shown in Exhibit 8.2 in the book. The current selection methods are the experience check‚ education check‚ Marshfield Applicant Exam‚ and the Retail Knowledge Test. Do not include the current
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Ryan Schmidt MGT 451 Dr. Scroggins Tanglewood Case #6 Major KSAO Category Necessary for selection (Y/N) Method of Assessment Exp. Educ. MAE RKT Skills in personnel resource management Y x x Communication/Speaking skills Y x x Knowledge of customer service principles Y x Knowledge of organization policies/procedures N x Ability to analyze financial and operational data Y x x Problem solving skills/ability to resolve conflict Y x x x Skill in judgment and decision making
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1. Tanglewood currently uses traditional predictors such as work experience‚ education and interview‚ to predict whether a candidate has the characteristics to excel in the areas of citizenship‚ absence‚ performance and promotion. These predictors are proven to predict a future employee’s promotion potential. However‚ only work experience can also predict performance‚ the rest of the selection tools do not statistically predict citizenship‚ absence or performance. The worst statistical predictor
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which three predictors would you suggest Tanglewood use in selecting Store Associates? Conscientiousness: This predictor is important for Tanglewood to base their applicant selection on because of what it represents. According to the data presented in the case‚ more conscientiousness is associated with less absent days by employees. In a sense‚ more conscientiousness can be interpreted as more commitment to the corporation which is a value that Tanglewood can really benefit from. For a retailer
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Memorandum To: Marilyn Gonzalez and Daryl Perrone From: Maggie Jones Date: 6 February 2012 Subject: Tanglewood Case 4: Measurement and Validation Below is an analysis of the potential new selection methods for hiring the Store Associate position. The study of 10 Seattle-based stores resulted in an adequate sample size of 832 applicants. New selectors being evaluated are the retail market knowledge exam‚ Marshfield customer service biodata questionnaire and essay‚ Marshfield
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Tanglewood has an ongoing history of inconsistent staffing practices. The company experiences high turnover rates due to employees’ suboptimal work‚ negligence of the organization’s culture‚ and difficulty working in teams (Kammeyer-Mueller‚ 26). To begin with‚ when comparing the two tables‚ it is apparent that the proposed method is more inclusive in terms of data/information than the Traditional Selection Method. Tanglewood is better off using the Proposed Method‚ which allows for more alternatives
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measured by the methods of assessments that are currently being used. This is causing a hiring of department managers that do not have the necessary KSA’s for the position‚ which is creating problems for the company. To solve this problem‚ interview questions will have to be created to support the existing selection plan that will focus primarily on the KSA’s that are not being measured. This will include the following: 1. Knowledge of organizational policies and procedures- Department managers have
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● TANGLEWOOD CASEBOOK for use with STAFFING ORGANIZATIONS ● ● 7th Ed. Kammeyer-Mueller TANGLEWOOD CASEBOOK To accompany Staffing Organizations‚ seventh edition‚ 2012. Prepared by John Kammeyer-Mueller Warrington College of Business University of Florida Gainesville‚ Florida Telephone: 352-392-0108 E-mail: kammeyjd@ufl.edu Copyright ©2012 Mendota House‚ Inc. Herbert G. Heneman III President Telephone: 608-233-4417
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Tanglewood Case – Assignment #1 (Case 1) – Due Week 2 | Objective | The goal of Part 1 is to help you learn more about the basic environmental concerns the Tanglewood Department Store chain is facing. This information will help you to understand how competition‚ strategy‚ and culture jointly form the effective development of a selection plan. Assignment Specifics | In this assignment you will be concentrating on staffing quantity and staffing quality strategies for Tanglewood. To begin
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