Macdonald Triad Heather Scourfield Grantham University Macdonald Triad The Macdonald Triad is a theory that a set of three characteristics‚ when presented together‚ are associated with violent‚ specifically homicidal behavior. J. M. Macdonald suggested that cruelty towards animals‚ fire-setting and excessive bed-wetting during in childhood linked violent behavior in adulthood. This theory has strengths and weaknesses. It provides an explanation
Premium Psychology Serial killer
The Performance Triad The Beginning of the life changing campaign • In Afghanistan 2011 Lt. Gen. Patricia D. Horoho‚ the Army surgeon general came up with the idea known as The Performance Triad • It was brought to America held at a workshop Sept. 18--21 at Aberdeen Proving Ground‚ Md. Cont. • Lt. Gen. Patricia D. Horoho’s focus is shifting the ideals of U.S. Army Medical Command from "a healthcare system to a system for health." • The Performance Triad summarizes a simple truth that all of us
Premium Immune system Sleep deprivation Sleep
The AIC Triad is an acronym that stands for Availability‚ Integrity‚ and Confidentiality; these are the three core principles when dealing with IT security. Availability is based on the concept of when a person wants the information that person able to have it and does not have to wait too long or the information is not destroyed. Integrity involves only who can edit the valuable information. Confidentiality is mainly the restrictions set upon who can actually see the information as well as who is
Premium Computer security Security Information security
Reveal Topic: I will tell you some important factors about the Triads‚ I would explain what are they? Brief history about Chicago’s Chinatown‚ types of crimes committed‚ how we identify them‚ Research‚ Crime Theories related to Triads and lastly my critique about them. Transition: Let’s start with what Triad is and a brief history about Chicago Chinatown. * (MP1) A. According to T. Wing a British journal in Chicago - The Triads are an underground society of organized criminals that has been
Premium Crime Criminology Gang
Starbucks: Delivering Customer Service Starbucks began several years ago in a small city in Seattle‚ WA. Since its inception Starbucks quickly acquired several cafes throughout the state of WA and now Starbucks has cafes worldwide. The success of Starbucks lies with the dedication of providing quality products‚ a unique atmosphere and a commitment of providing top notch customer service. This article describes the importance of customer service and the endless possibilities to make sure that Starbucks
Premium Coffee Customer service
Starbucks: Delivering Customer Service Case synopsis: Baldwin‚ Bowker and Siegl were masterful in opening the coffeehouse in Pike Place Market. Schultz was doubly masterful in taking Starbucks to an unprecedented level. As of 2002‚ this familiar household name had a total of 4500 stores which is impressive considering in the ‘80s it had about 100 stores in Chicago and the Northwest. Schultz had his eye on Wall Street although they were incredulous about selling gourmet coffee in a paper cup
Premium Coffee
A service encounter is simply defined as a customer’s actual interaction with a service company. Shostack (1985) defined service encounter as the period of time that a customer interacts with a service. Merritt (1977:198)‚ a linguistic scholar‚ views a service encounter as an instance of face to face interaction between a server who is ‘officially posted’ in some service area‚ that interaction being oriented to the satisfaction of the customer’s presumed desire for some service and the server’s obligation
Premium Service Customer service Good
Introduction: Starbucks faces a difficult and controversial management challenge. The company’s most recent market research has revealed unexpected findings implicating that Starbuck is not always meeting customer’s expectations in the area of customer satisfaction. The purpose of this memo is to analyze and provide recommendation on whether or not the company should go forth with a $40 million investment in additional labor in the stores. This $40 million investment is necessary in order to bring
Premium Customer service Coffee Variable cost
Starbucks: Delivering Customer Service Starbucks is dominant coffee brand in North America‚ which also is well-known worldwide. Established in 1971 as coffee shop oriented to a niche of coffee purists‚ in late 1980’s it turned to be a constantly growing chain of stores that sold whole-beans and premium-priced coffee to mostly affluent‚ well-educated customers. In years 1992-2002 company was showing at least 5% annual growth. And by 2002 Starbucks was serving already 20M customers in 5886 stores
Premium Coffee Starbucks
STARBUCKS: DELIVERING CUSTOMER SERVICE Background Case P.1 According to their data‚ Starbucks are not always meeting our customers’ expectations in the area of customer satisfaction. They came up with a plan to invest an additional $40 million annually in the company’s 4‚500 stores‚ which would allow each store to add the equivalent of 20 hours of labor a week. The idea is to improve speed of service and thereby increase customer satisfaction. P.1 Day‚ Starbucks’ senior vice president of
Premium Coffee Starbucks