Summary This report is designed to identify which facilities at the South West Trains’ stations need improvement and how they can be made better for their customers. The report indicates that the quality of most facilities goes down during the Peakˡ time. With facilities/services‚ overall environment and car parking facility being affected the most bringing down the customer experience by 13%‚ 10% and 12% respectively in comparison to 2011. Training of the staff and constant monitoring of the
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Instructor Case: Southwest Airlines in 2010 Dr. Deb Sircar University of Greenwich Business School http://create.mcgraw-hill.com Copyright 2012 by The McGraw-Hill Companies‚ Inc. All rights reserved. Printed in the United States of America. Except as permitted under the United States Copyright Act of 1976‚ no part of this publication may be reproduced or distributed in any form or by any means‚ or stored in a database or retrieval system‚ without prior written permission of the publisher
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Case Study – Southwest Airlines 2011 By Dawn Baumann Advanced Marketing Professor Nicole Dillett September 29‚ 2014 As I develop in mind‚ body‚ and spirit‚ I pledge on my honor that I have not given‚ received‚ witnessed nor have knowledge of unauthorized aid on this or any paper. Dawn Baumann Background Summary: Southwest airlines was founded in Texas in 1971 as a small‚ regional intra-state carrier. They chose to service the Golden Triangle of
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Table of Contents S.No. | Topic | 1. | General Environmental Analysis | 2. | Industry’s Dominant Traits | 3. | Based on Porter’s Five Forces Model Attractiveness Industry | 4. | Strategic Group in Industry | 5. | Industry Dynamics within the Dominant Strategic Group (Porter Five Forces Model) | 6. | Drivers of Change and their implication on the industry | 7. | Key Success Factors | 8. | Competitive Profile Matrix (CPM) | 10. | External Factor Evaluation
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Differentiation Strategy Southwest Other Airlines • Focused on shorter routes within 1 hours of travel • Considered competitor as the car travel and not airlines • Customer experience is considered the best way to win loyalty by “Fun-LUVing” attitude for in-flight entertainment • Culture committee made to guide Southwest in creating the fun loving Aura • Cashless cabin (credit card only for onboard purchase ) • Minimum turnaround time (10 minutes)‚ 1/5th of competitors • Point to point service
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On November 2‚ 2017‚ China’s Beijing Capital Airlines held its first overseas crew recruitment fair in Lisbon‚ as a part of its ongoing recruitment program in Portugal and Spain from November 2 to November 5. Having received more than 300 resumes‚ the company plans to hire 40 flight attendants in the two countries. Local candidates have showed great interest in the brand image and the distinctly Chinese culture of Beijing Capital Airlines‚ marking the globalization of the company’s crew recruitment
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CASE STUDY: DISTRIBUTION AT AMERICAN AIRLINES OVERVIEW American Airlines is a major United States airline. It was formed in 1930 as a passenger airline and merged with different carriers since its formation. American Airlines’ operations grew rapidly after World War II. In 1921‚ American‘s corporate predecessor had only five small airplanes for transporting airmail. In 1946‚ American ordered 220 new planes. 1952 - American introduced the Magnetronic ― “Reservisor”‚ a mechanical console installed
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Aloha Airlines Flight 243 Boeing 737-200 April 28‚1988 Honolulu‚ HI Aloha 243 was a watershed accident : There were very clear precursors that were not acted upon It reflected a basic lack of airplane level awareness It pointed out errors in basic design and certification philosophies There were catastrophic unintended effects April 28‚ 1988‚ Flight 243 was scheduled for several “Island-hopping” flights: First Officer conducted preflight inspection in darkness and noted nothing unusual Airplane
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Case Study: A Tale of Two Airlines in The Network Age Empowering your employees with industry standard service training and motivated working attitude company-wide will help the company thrive in the Network Age. Airline customer service experience depends on more than Information Technology only. Human Factors went above and beyond what IT can provide and could jeopardize the service quality. IT Managers today should take human factors more seriously than ever. “A Tale of Two Airlines in The
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How did the deregulation of air transportation in Europe foster entrepreneurial behavior and innovation in the European airline industry over the last twenty years? Case studies: SAS Airline & Ryanair Master Thesis in Entrepreneurship and Dynamic Business Contexts Spring 2007 Supervisor: Håkan Bohman Entrepreneurship Master Program Authors: Gilles Helterlin and Nuno Ramalho Acknowledgements We would like to express our gratitude to all who have contributed to the realization of this
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