Investigation Into Four Characteristics of Services Russell Wolak‚ Stavros Kalafatis and Patricia Harris* Kingston Business School Kingston Hill Kingston upon Thames Surrey KT2 7LB Phone 0181 547 2000 Fax 0181 547 7026 E-mail p.harris@kingston.ac.uk ABSTRACT This study replicates US-based research by Hartman and Lindgren on the extent to which consumers differentiate between products and services. In addition‚ Hartman and Lindgren investigated the importance of four characteristics of services to consumers;
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BUSM4176 Introduction to Management Topic 8 Skills and services Structure • Flexible firms • Knowledge work • Service work • Neo-Taylorism • Emotional labour School of Management The revolt against Taylorism • Social science critique of Taylorism • A new workplace and a new worker? – A post-industrial‚ information or knowledge economy? – A service rather than a knowledge economy? – The changing character of labour: hand‚ heart or head? School of Management Flexible
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HLT51607 Diploma of Nursing Study Guide HLTEN510B Implement and monitor nursing care for consumers with mental health conditions HLTEN510B Implement and monitor nursing care for consumers with mental health conditions Copyright ( State of Queensland (Department of Education Training and the Arts) 2007 This resource was developed by: Tropical North Institute of TAFE School of Nursing Department Cairns Campus Acknowledgement: Author/s: TNQIT Cairns Campus
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there are mounting concerns among people with increasing cases of mental disorders within societies. This has led to the changing lifestyles and advancement in technology and other human activities. As a result‚ people have been engaged in tasks that could result in stress or depression depending on the nature of the matters at hand. It is approximated that thousands of Americans live with various types of mental illness and mental health issues. Some of these include social anxiety‚ OCD (obsessive compulsive
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Introduction This essay considers a scenario of a troubled 37 year old mother and looks at the support from health organisations and other support services which could be accessed in terms of the impact on the service user and her family. This is a case where Community Care is appropriate and calls for a multi discipline team. How the team would be drawn together is discussed on the basis of the problems highlighted in the scenario and the professional help that might relate. It is of course
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Mental Health Mental health is a person’s psychological and emotional well-being. What kind of mental health I there? Anxiety Depression Bipolar disorder Schizophrenia Hallucinations Neurotic Psychotic Mental health break down Alzheimer’s Why is it important to recognise and value an individual with mental Health problems? You must talk to the individual because you are showing them attention and you will get to know them and understand what they like. You need to talk to the individual because
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Journal of Mental Health Nursing (2000) 9‚ 166–176 F EATURE A RTICLE The use of the Liverpool University neuroleptic side-effect rating scale (LUNSERS) in clinical practice Paul Morrison‚1 Deanne Gaskill‚2 Tom Meehan‚2 Paul Lunney‚2 Gayle Lawrence2 and Paul Collings2 1 School of Nursing‚ University of Canberra‚ ACT 2601 and 2Centre for Nursing Research‚ Queensland University of Technology‚ Kelvin Grove Campus‚ Brisbane‚ Qld 4509‚ Australia ABSTRACT: Forty-four mental health clients completed
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As mental health nurses‚ we are granted a seemingly disproportionate power and latitude to practise when compared to our colleagues in general nursing. This is due to a number of factors; firstly‚ that mental illness is difficult to define‚ in the eyes of the public it constitutes an intangible wrongness about an individual that cannot be measured or even seen clearly. Due to misrepresentation and scaremongering by the media‚ mental health services are often viewed as taking the role of protecting
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entrepreneurial advantages (ventures) can be created relying on tangible (e.g. physical‚ financial and labor resources) and intangible resources (e.g. human‚ social and intellectual capital). Intangible resources are becoming ever more salient‚ especially in highly innovative and emerging industries. Whereas human capital is concerned with the capabilities‚ knowledge‚ skills and experience of employees‚ intellectual capital refers to collectively embodied‚ organizational knowledge and social capital is described
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Clinical Mental Health Counseling Services and Reaction Afaf Zalata New Jersey City University Clinical Mental Health Resources in New Jersey Acute Care Family Support Jersey City Medical Center 355 Grand Street Jersey City‚ NJ 07302 (201) 915-2268 Early Intervention Support Services (Crisis Intervention Services) Bridgeway‚ Inc. 152 Central Avenue Jersey City‚ NJ 07306 (201) 885-2539 Integrated Case Management Services Jersey City
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