Arab Open University Tutor Marked Assignment (TMA) Academic Year 2012 - 2013 | Semester: Second 2012-2013 | Branch: | Program: Business Studies | Course Title: Business functions in context I | Course Code:B203A | Student Name: | Student ID: | Section Number: | Tutor Name: | Mark details | Allocated Marks | Questions | Q1 | | | | | | Total (100) | | Weight | 100 | | | | | | | | Marks | | | | | | | | | Deduction | Criteria
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prioritizing customer preferences Customer-Relationship Management CRMS -- Customer Relationship Management System Complaint Resolution Feedback Guarantees Corrective Action The “GAPS” Approach to Service Design Gap Analysis The Differences between: desired levels of performance actual levels of performance Segmenting Customers and Markets Distinguish customers or markets according to common characteristics Strategic Supply Chain Alliances… Between Customers and
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Wastage within the factory was costing the Company approximately Rs. 100‚000 a month. There was wide spread differences in individual work standards Processes were non-standardized resulting in repeated problems Management made all decisions and cascaded the result down to employees The top management became concerned about the performance of the factory and they hired Mr. Tanmoy Deb‚ an OD consultant to study the problem and suggest specific changes to relationships and tasks with
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religious and not be spiritual. However‚ I also believe that the two go hand in hand and must both be used to truly fulfill the self. Poll and Smith’s Model of Spiritual Development is based on the sense of self related to God. This model comprises of four stages that we continuously move through in various order throughout our lives. The Preawareness Stage is the stage in which individuals neglect the fact that they are spiritual beings and have low prominence for spiritual experiences. The awakening
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(A) Name of product : Cascade Dishwasher Cleaner (B) Link to MSDS sheet : http://www.easternct.edu/ehs/msdspdf/Cascade_dishwasher_detergent.pdf (C) Hazardous ingredients: Complex Sodium Phosphates and sodium carbonate‚ Nonionic surfactant and chlorine bleach‚ sodium silicate‚ sodium sulfate. (D) What do these ingredients do in the mixture? When tested as a whole can be considered an eye irritant. Complex Sodium Phosphates and sodium carbonate are used as a water softener. Nonionic
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self-development and personal growth by using the theme of social status and moral worth. The protagonists‚ Emma and Cher‚ are bound to transform from callow young adults to mentally and emotionally mature women‚ given their similar situations. The major difference between Emma and Clueless is the way situations in the plot of the story are illustrated‚ and the different time frames used in the context. The setting of Emma is in nineteenth century England‚ while Clueless sets in Beverly Hills‚ U.S.A. in the
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(40 marks) This section consists of Caselets. Answer all the questions. Each caselet carries 20 marks. Detailed information should form the part of your answer (Word limit 200 to 250 words). Caselet 1 Which Company Is Transnational? Four senior executives of companies operating in many countries speaks: COMPANY A We are transnational
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Information Technology Management CASE I How General Motors Is Collaborating Online In preparation for answering the questions‚ review the General Motors web site. Why did it take GM over four years to design a new car? Hide Answer Coordinating 20‚000 designers in 14 GM labs internationally‚ as well as the multitude of tests and over 1000 suppliers was too huge a task. Communications for collaboration was slow and severely stretched out the time-to-market. The design process
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The similarities or and differences of studying in private university and government university A university is an institution of higher education and research which grants academic degrees in a variety of subjects. A university is a corporation that provides both undergraduate education and postgraduate education. Actually‚ University was divided into two which are state university and private university. Public or state universities operate in whole or in part on state or federal funds. This
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Goal Centered Theory (Rudolf Dreikurs) Goal Centered Theory entails educators to inquire about wants based clarifications designed for why scholars are encouraged to behave badly and discuss options on behalf of the scholars wants to be met. This involves educators to differentiate each scholar from their misconducts. To applying goal centered theory an educator should: employ the entire group of scholars in conversation regarding performance; offer alternatives‚ apply ordinary and reasonable
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