on a scale of 1 to 5 (1 being least satisfied and 5 being most satisfied. Please tick (√) against appropriate answer. 1. Tangibility Particulars | 1 | 2 | 3 | 4 | 5 | N/A | Bank had maintain all necessary equipments( Such as ATMs‚ Phone Banking‚ etc) | | | | | | | Employees are neat-appearing. | | | | | | | The pamphlets and statements are clear‚ attractive and understandable. | | | | | | | The branch has convenient sitting and waiting arrangement. | | | | |
Premium Bank English-language films Kotak Mahindra Bank
A study on the applicability of SERVQUAL dimensions for web sites Jos van Iwaarden and Ton van der Wiele ERIM REPORT SERIES RESEARCH IN MANAGEMENT ERIM Report Series reference number Publication Number of pages Email address corresponding author Address ERS-2002-61-ORG 2002 31 vanderwiele@few.eur.nl Erasmus Research Institute of Management (ERIM) Rotterdam School of Management / Faculteit Bedrijfskunde Rotterdam School of Economics / Faculteit Economische Wetenschappen Erasmus Universiteit
Premium World Wide Web Web page Website
business-to-consumer (B2C) (Seilina‚1990). The dramatic increase in the usage of internet has enabled the development of different businesses like the banking‚ insurance; supermarkets and other related elements like hospitals have also integrated the information technology into different segments of their operations. This research paper tries to look at the different segments which are playing part especially in terms of internet banking and the other relevant operations being undertaken by them and the challenges
Premium Bank Online banking
Internet Banking – Experiences of International markets In the days of virtualisation where working mothers and travelling sales-team prefer to use flexi-time and remote jobs profile; Internet is being adopted as a parallel medium of communication‚ transaction‚ and social networking. Internet banking is fast gaining momentum across the globe for its convenience and ease of conducting transactions at a speed and service levels never dreamt of‚ a decade ago. In-spite of its multiple advantages
Premium Bank Online banking
RISK AND SUPERVISION OF INTERNET BANKING IN CHINA -VIETNAM - THE NETHERLANDS -----------------------------***--------------------------- Name of student: Huang Ruochen (126892) Nguyen Tuan Luong Phong (2430632) Saxion Hogescholen Academic FEM Deventer International Final Year Accounting and Finance (ACFI) The project mentor: Mrs.Mathilde.Gorter Mr.Bauke.Couperus Project graduation period: 2010 Date: 12/4/2010 1. INTRODUCTION According to《China Internet banking investigate in 2009》 reported
Premium Bank Online banking Credit union
Internet Banking (with examples from Developed vs Developing Countries) Presented to: Bert Lind Presented by: Group No.1 • S101417 Shahid Javed • S104503 Mumtaz Ali • S104451 Asif Iqbal • S101291 Mm Mudassar • S101659 Muhammad Shahzad Abstract We have discussed internet banking and security issues. Then we have given comparison of internet banking in developed countries and developing countries on the basis of security and infrastructure issues. Examples of banks are given from Pakistan (HSBC) and
Premium Bank Online banking Password
Internet banking When was the last time you walked into a branch of your bank? Let me paint the picture for you! It is Friday evening and you just got off of work. Now you’re headed to the bank in order to deposit your paycheck. It’s a fairly routine process that all people have able to wait for a long time. However‚ when you actually arrive at the bank‚ you notice there’s a long queue line at the windows. It looks like you’ll be waiting a while before you can get home. Clearly anyone can see what’s
Premium Online banking Bank Japan
------------------------------------------------- QUESTIONNAIRE “Comparative Study on public and private sector banks” Dear customer‚ We are the students of C.T.I.E.M.T. Shahpur‚ Jalandhar. We are undergoing the project entitled named “Comparative Study on public and Private sector banks” So by filling this questionnaire please helps us in completing our project. Q1. Which Sector bank do you have your account? Public ( Private ( Both ( Q2. In which bank do
Premium Term Islamic banking Investment
CUSTOMER SATISFACTION QUESTIONNAIRE Name: __________________ Gender: Male ( ) Female( ) Q: 1 Do you have a bank account? * Yes * No Q: 2 Do you have an internet banking facility with you? * Yes * No Q: 4 How often‚ do you use internet banking for the transaction purposes? * Occasionally * Frequently * Never * Often * Very often Q: 5 To what extent do you prefer the use of internet banking over Credit card/Debit cards? Very Much 1 2 3 4 5 6 7
Premium Bank Credit card Internet
I. Internet or Online Banking Internet banking is the act of conducting financial intermediation on the internet. It includes offering of information and selected services through the World Wide Web by banks and other financial service firm. For those who are quite new to the concept of online banking‚ this type of service offered by banks actually works the same way as traditional banking. The major difference lies in the convenience offered by online banking particularly when it comes to making
Premium Bank Online banking