You asked me to determine whether our client‚ Paul Grantham‚ can challenge the sufficiency of substituted service on his secretary at Mr. Grantham’s accounting office‚ when the landlord sued him individually. I have researched Oklahoma’s service of process statute‚ and I believe that Mr. Grantham’s challenge will be successful. The Oklahoma service of process statute provides that service is valid when copies of the summons and petition are served by personal delivery. Okla. Stat. Ann. tit. 12‚
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II. Operations Products (Service) The company provides a service‚ mainly vehicle rental‚ to replace a customer’s damaged or out of service vehicle. This service has been around for awhile‚ in this case since 1957‚ and appears to be in the mature phase. A case could be made that in the case of Enterprise‚ the service of vehicle rental is still in the growth phase since annual revenue‚ fleet size‚ employee size‚ and the number of locations has grown every year since the founding of the company
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Abstract LensCrafters Company started in 1983 a process of having eyeglasses made with an hour. Show great customer service with doctors‚ laboratory technician and eyeglass frames in store locations. In this case study characteristics of LensCrafters will be reviewed on many levels. The topics of chose range from Customer Benefit Package (CBP)‚ strategy and competitive priorities‚ service delivery system design‚ and service encounter design. In the readings below‚ the write has developed an analogy
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2004 and filed a timely restricted appeal. Harvestons contends that the service of process was defective due to the process was delivered to someone different than the one name in the citation‚ the person to which the process was delivered‚ JoAnn Kocerek‚ did not have a authority to accept the process on behalf of Harvestons or the Texas Securities Commissioner and the return of service does not show a valid manner of service. At last‚ the appellate court of Texas reverse the trial court’s default
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wants to see physician when clinic is closing or want service during lunchtime. Capability: which means that the skills of the services have to be adjusted according to the skills of the customer approach because some are not capable of addressing their need; Customer arrives to buy something and do not know what they want; you provide suggestion‚ Request: means that all employees should be cross-training enough to provide the necessary services to accommodate any customer request; Effort: customer
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(May 2013): 28-30. Abstract (summary) Improving the complaint management process is important for any organization‚ and the rewards for establishing an effective process are substantial and well worth the effort. When customers experience a problem with a product or service‚ some will complain to the front-line personnel. Most organizations do not have a complaint tab or button on their home page or on their customer service pages. Customer complaint and loyalty research clearly shows that most organizations
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name is Robbie Fitzgerald‚ I was hired as your operations consultant. My job is to improve the overall quality service of McBurger Inc. Based on what I received last week‚ I was told that you are experiencing an increase in customer complaints. Your biggest complaint is wait time. This is not good‚ this means customers have to wait for their food when your mission is to provide fast service in a friendly atmosphere. Mr. McBurger‚ having too many of these complaints can put a tamper on profits and customer
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1-Describe Village Volvo’s service package: First of all we need to define what service package is. The service package is defined as a bundle of good and services with information that is provided in some environment. This bundle consist of five components describing services such as: • Supporting facility • Facilitating goods • Information • Explicate service • Implicit service Village Volvo represents an effort by two former authorized Volvo dealer
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product quality and service delivery • fewer mistakes and less time spent fixing them • better understanding of customers’ needs • greater customer loyalty • more customers through word of mouth advertising from satisfied clients • having a policy of welcoming customer complaints • setting up a system to handle complaints effectively • training your staff to handle complaints well • dealing with the complaints you receive immediately • ensuring the process for making complaints
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Unit 19 – 2.5 The complaints management policy needs to be clear and indicate how; The service encourages feedback and complaints Risk assessments and follow up occur Complaints are investigated Complaints are recorded and reported Serious complaints are dealt with Complaints can lead to improvement in the quality of services The policy needs to be relevant to the services provided‚ the client base and the staff. The policy will be reviewed on a regular basis against regulatory requirements
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