Village Volvo Case Study
1-Describe Village Volvo’s service package:
First of all we need to define what service package is. The service package is defined as a bundle of good and services with information that is provided in some environment. This bundle consist of five components describing services such as:
• Supporting facility
• Facilitating goods
• Information
• Explicate service
• Implicit service
Village Volvo represents an effort by two former authorized Volvo dealer mechanics to provide quality service repair on out-of-warranty Volvos at a reasonable cost. on the basis of their 22 combined years of training and experience with the local Volvo dealer, t hey have earned a respected reputation and following of satisfied customers, which make an independent service operation feasible.
Supporting facility:
According to service management book the definition of supporting facility implies that any physical resources that must be in place before a service can be offered is called supporting facility.
Location:
The shop was built in suburb in the countryside. according to researchers,the building is not centerally and convinently located for all of the customers, however a daily shuttle service which is only two or three times a day is considered,sincle no alternate transportation is presently available. Village Volvo is based in a new butler building (prefabricated metal structure) that consist of four work bays, plus the office,storage and waiting room.
Interior building:
The waiting room is occupied with a television set,comfortable chairs,coffe,a soft-drink vendegin machine,magazines and the local newspaper.This facility is used almost exculsivly by the clients who come during th “drop-in”times.
Supporting Equipment:
It was not mentioned in the case.
Facilitating goods:
The material purchased or consumed by the buyer, or the items provided by the customer.
Consistency:
With 22years of cooperation with
First of all we need to define what service package is. The service package is defined as a bundle of good and services with information that is provided in some environment. This bundle consist of five components describing services such as:
• Supporting facility
• Facilitating goods
• Information
• Explicate service
• Implicit service
Village Volvo represents an effort by two former authorized Volvo dealer mechanics to provide quality service repair on out-of-warranty Volvos at a reasonable cost. on the basis of their 22 combined years of training and experience with the local Volvo dealer, t hey have earned a respected reputation and following of satisfied customers, which make an independent service operation feasible.
Supporting facility:
According to service management book the definition of supporting facility implies that any physical resources that must be in place before a service can be offered is called supporting facility.
Location:
The shop was built in suburb in the countryside. according to researchers,the building is not centerally and convinently located for all of the customers, however a daily shuttle service which is only two or three times a day is considered,sincle no alternate transportation is presently available. Village Volvo is based in a new butler building (prefabricated metal structure) that consist of four work bays, plus the office,storage and waiting room.
Interior building:
The waiting room is occupied with a television set,comfortable chairs,coffe,a soft-drink vendegin machine,magazines and the local newspaper.This facility is used almost exculsivly by the clients who come during th “drop-in”times.
Supporting Equipment:
It was not mentioned in the case.
Facilitating goods:
The material purchased or consumed by the buyer, or the items provided by the customer.
Consistency:
With 22years of cooperation with