SERVICES AND CUSTOMER MANAGEMENT GRIEVANCE AND COMPLAINT HANDLING IN SERVICE INDUSTRY Group Members: Gowtham Nannapaneni (10018) Thammiah Ayappa (10042) Amit Kumar Jha (10064) Kundal Mahanta (10085) Sowmya.B (10108) Group Members: Gowtham Nannapaneni (10018) Thammiah Ayappa (10042) Amit Kumar Jha (10064) Kundal Mahanta (10085) Sowmya.B (10108) Group Members: Gowtham Nannapaneni (10018) Thammiah Ayappa (10042) Amit Kumar Jha (10064) Kundal Mahanta (10085) Sowmya.B (10108) Group
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an accidental occurrence of the lending process‚ one that has enormous potential to deepen the severity and duration of financial crisis and to complicate macro economic management. This is because NPLs can bring down investors’ confidence in the banking system‚ piling up unproductive economic resources even though depreciations are taken care of‚ and impeding the resource allocation process. In a bank-centered financial system‚ NPLs can further thwart economic recovery by shrinking operating margin
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literature review By Richard Nordquist‚ About.com Guide Definition: The process of reading‚ analyzing‚ evaluating‚ and summarizing scholarly materials about a specific topic. The results of a literature review may be compiled in a report or they may serve as part of a research article‚ thesis‚ or grant proposal. • "Research literature reviews can be contrasted with more subjective examinations of recorded information. When doing a research review‚ you systematically examine all sources
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Trends in Economics and Management Sciences (JETEMS) 2(5):357-363 (ISSN:2141-7024) Fraud as a Negative Catalyst in the Nigerian Banking Industry Akindele R.I Department of Management and accounting Obafemi Awolowo University‚ Ile Ife‚ Nigeria ___________________________________________________________________________ Abstract Fraud in the Nigerian Banking Industry before the recent merger and acquisition and recapitalisation efforts was at alarming rate. It has caused many banks to collapse‚
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CHAPTER THREE RESEARCH METHODOLOGY 3.1 AREA OF STUDY The area of study o this research work is to determine the effect of monetary policy on the performance of banks in Nigeria. This study will cover all the commercial banks that have been in existence since 1975-2004. More so‚ the aggregates rate is used in assessing their performance. 3.2 METHOD OF INVESTIGATION/SOURCE OF INFORMATION According to Asika (2002)‚ research work can be defined as the restructuring of investigation aimed at identifying
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This paper reports on the importance of total quality management in service sector. It also reports on means to achieve total quality in service sector. There are various dimensions of quality are present to measure it. This paper looks on these dimensions and also addresses the Quality assurance system which is used to get assurance of standard quality. The paper also discuss about the various quality standards used by service sector and principles of ISO 9000:2000. Problem Statement: Whenever
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content 1.0 Banking risk 2 1.1 Credit Risk 2 1.2 Illegal lending risk 3 1.3 Illegal fund-raising risk 3 1.4 Financial swindling risk 3 2.0 Bank Risk Classification 4 2.1 Credit Risk 4 This is the main risk of commercial banks. Means of access to bank credit to support the possibility of a debtor can not repay on time and in accordance with the contractual principal and interest. In today’s commercial banking business diversification‚ not only the traditional credit risk remains a major
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The DNA molecule is often referred to as “The Blueprint of life”. Discuss. [SEP‚ 1999] Synopsis DNA structure Why is DNA called “blueprint” Features of the genetic code ------------------------------------------------------------------------------------- Deoxyribonucleic acid (DNA) is a vital component of both eukaryotic and prokaryotic cells. A blueprint is a detailed drawing or map which identifies and directs the construction and development of a building or an object. DNA is the hereditary
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Part I Industry Definition Limited-Service Eating Places Industry "Limited-Service Eating Places in the US" (NAICS 72221 and SIC 5812) is an industry that consist mainly of establishments that provide food service where customers usually order and pay for the items before eating. This industry‚ which accounts for more than one third of the entire restaurant dining industry‚ is categorized into three main segments (Bramhall). The first segment is limited service restaurants‚ which include drive
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1.0 Thesis Title The Need To Review Internal Controls In The Public Sector. 2.0 Introduction Internal controls include all the policies and procedures adopted by an entity to assist in their objectives of achieving‚ as far as practicable‚ The orderly and efficient conduct of the entity including * Adhering to internal policies * The safeguarding of assets * The prevention and detection of fraud and error * The accuracy and completeness of the accounting records and
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