• Trhrthrte
    Summer 2013 Master of Business Administration- MBA Semester 4 MK0015 – Services Marketing and Customer Relationship Management - 4 Credits (Book ID: B 1328) Assignment (60 marks) Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each...
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  • Essay
    Name of the Industry   * Size, Growth, Competitors, Products, Brands * Key success factors * Attractiveness in terms of profitability * Application of Porter’s model of five forces * Key driving forces of the Industry * The future ahead   Size of company Yes Bank (BSE: 532648)...
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  • CRM in banking service
     A PROJECT REPORT ON “ROLL OF CRM IN BANKING SERVICES OF‘BANK OF INDIA’ IN SEMI-URBAN AREAS” Submitted by- SAMIK MONDAL Roll No.- TAR BM 2009/14 Registration No.- 207of 2008-2009, Session 2008-2011, TARAKESWARDEGREECOLLEGE Submitted to- The University of Burdwan ...
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  • NASA Editor
    (ENT600) UNIT 5 : TECHNOLOGY-BASED BUSINESS IDEA BLUEPRINT (TBIB) Entrepreneurship Dept, FBM (2009) ENT600/UNIT 5 : Technology Blueprint 1 What is a Technology-Based Business Idea Blueprint? • A technology-based business idea blueprint is a detailed written document that describes what...
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  • Planning and Branding Service Products
    DELIVERING SERVICES Understanding service products (once more ;) Services are performance, rather a thing, and they are experienced rather than owned… Customers participate in service delivery. Service delivery occurs in real time. Services have front end and backstage. Services have a core...
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  • Wealth Management
    coupled with an increase in the pay scale of the employees has given rise to the concept of wealth management in India and its no wonder that all the banking companies have lined up to manage the wealth of the said mass affluent, HNWI and the UHNWIs. The report further states the growth of HNWIs to be strongest...
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  • Juan Pablo Napoli Bio Resume
    Arabia Visit Visa. Professional Summary Juan Pablo Napoli is an IT Architect with 15 years of professional experience including Banking, Government and Education industries. He works for IBM since 2H 2004 where he was trained in USA on Middleware, SOA & BPM. Juan Pablo’s strongest technical background...
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  • Yes Bank
    'Information Security Management System' by BSI.[8] In 2010, the bank announced the roll-out of a strategic blueprint, named Version 2.0 of the bank, to further accelerate its business growth in the retail banking space, with the objective to achieve by 2015, a balance sheet size of  1,50,000 crore, deposits of 125...
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  • lecture
    Introduction to Service Operations Management and Service Process Mapping. By Dr Mike Simpson. (Copyright M. Simpson, 2012). Introduction These notes examine the basic ideas, concepts, models, frameworks and diagnostic techniques for looking at Services and their Management. They are meant to be...
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  • Hang Seng Bank
    3 Service blue print of Hand Seng Bank 4 Stengths and Weaknesses of HSB service blueprint 6 Customer Benefits 7 Relationship Marketing 13 Limitation and Recommendation 17 Appendix 1 20 Reference list 21 Executive summary In this assignment, we through the service blueprint of the...
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  • Project on Employee Attitude
    economy nowadays is increasingly characterized as a service economy. This is primarily due to the increasing importance and share of the service sector in the economies of most developed and developing countries. In fact, the growth of the service sector has long been considered as indicative of a country’s...
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  • Service Capacity
    Service Capacity * Service Capacity is defined as the maximum level of value-added activity, which can be consistently achieved over a period of time under normal operating conditions. * The important consideration is that the service provider should be able to sustain provision of service...
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  • Service Marketing Mix
    Service Marketing Mix The service marketing mix is also known as an extended marketing mix and is an integral part of a service blueprint design. The service marketing mix consists of 7 P’s as compared to the 4 P’s of a product marketing mix. Simply said, the service marketing mix assumes the service...
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  • Shariʼah Governance in Islamic Banking and Finance - a Comparison Between Malaysia and Other Selected Countries
    Shariʼah Governance in Islamic Banking and Finance - A Comparison between Malaysia and Other Selected Countries Muhamad Badri Bin Othman 1200122 CIFP This project paper is a partial fulfillment of Module IB1004 of Part 1 of Chartered...
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  • Analysis of Public Bank Berhad
    start his banking services since 1966 with the concept of ‘the bank for public’. Within a year, the company was listed in the Malaysian Stock Exchange market. In its inception, the bank has provided retail and commercial banking service and today, the bank serve as a strong financial service provider...
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  • Om Data
    connectivity of individuals through net surfing. □ ATM = Automated Teller Machine = Any Time Money = All Time Banking □ Customer’s token number display-boards on cash-counters. □ Net-banking & Share-trading through net. □ Issue of Insurance policy through net. □ Auctions, Biddings & Purchases...
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  • Can Retail Banks Sustain Competitive Advantage Using Current Strategy?
    ___________________________________________________________________ 2.1 Introduction Faced with aggressive competition and impending overhaul of the retail banking industry re-strategizing has become an imperative for banks as they approach the next decade( Hedley, White, Banjera & Petit dit la Roche, 2006; Bielski...
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  • Financial market development
    available for private-sector investment from such sources as loans from a sound banking sector, well-regulated securities exchanges, venture capital, and other financial products. In order to fulfill all those functions, the banking sector needs to be trustworthy and transparent, and—as has been made so clear...
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  • fund transfer
    TOPIC OF DESSERTATION “A Study on the Impact of Electronic Funds Transfer on banks and its users” 2. INTRODUCTION The Indian Banking industry, which is governed by the Banking Regulation Act of India, 1949 can be broadly classified into two major categories, non-scheduled banks and scheduled banks. Scheduled...
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  • Prashant
    fiscal 2001 and fiscal 2002. ICICI was formed in 1955 at the initiative of the World Bank, the Government of India and representatives of Indian industry. The principal objective was to create a development financial institution for providing medium-term and long-term project financing to Indian businesses...
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