The Department of Posts‚ trading as India Post‚ is a government-operated postal system in India; it is generally referred to within India as "the post office". As of 31 March 2011‚ the Indian Postal Service had 1‚54‚866 post offices‚ of which 1‚39‚040 (89.78 percent) were in rural areas and 15‚826 (10.22 percent) in urban areas. It had 25‚464 departmental POs and 1‚29‚402 ED BPOs. At the time of independence‚ there were 23‚344 post offices‚ primarily in urban areas. The network has registered a
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Indian Postal Service The Department of Posts functioning under the brand name India Post ‚ is a government operated postal system in India; it is generally referred to within India as "the post office". The Indian Postal Service‚ with 155‚333 post offices‚ is the most widely distributed post office system in the world. The large numbers are a result of a long tradition of many disparate postal systems which were unified in the Indian Union post-Independence. Owing to this far-flung reach and
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responses to Questions 1-7. 6. Read "The U.S. Postal Service" (pg. 70-71) and submit written responses to Questions 1-7. Pg. 14 1) The loss of manufacturing jobs in the United States is extremely important. As this article states‚ when manufacturing jobs are lost so are service jobs. For every manufacturing job lost to things like outsourcing‚ 3 service jobs are lost. Not only are the people doing the manufacturing losing jobs‚ but also the people that service the factory such as the maintenance crews
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customer service. Our group chose this company to blueprint because it has a very elaborate customer service process. This company focuses heavily on providing the customer with a great shopping experience by following a series of “critical actions” that must be delivered to one hundred percent of the customers during their journey in the store. In addition‚ one of our group members works in this company and therefore‚ it would be easier to grasp an in depth understanding of the service process and
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Service Blueprint Service blueprinting is defined as a tool for simultaneously depicting the service process‚ the points of customer contact‚ and the evidence of the service from the customer’s point of view. The proposed blueprint allows for a quantitative description of critical service elements‚ such as time‚ logical sequences of actions and processes‚ also specifying both actions/events that happen in the time and place of the interaction (front office) and actions/events that are out of the
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What is service blueprint? As the name suggests it is concerned with the service process and described as the tool for operational planning giving guidance on following aspects such as how it will be provided‚ staff actions‚ physical evidence and most importantly how it is needed to be delivered to its channels. In other words it is describing and developing the service process. Let the blue print be in any form‚ Flow Charts or Graphics it should convey the different modes or channels via which
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save the Queen! Photo by Bachir MKTG-380 Services Marketing Lecturer: Alkis Thrassou Section 01 May‚ 12 2008 Zehra Fattah Anastasia Kondratenko Federico Lovat 2 1. 3 2. 3 3. 7 4. 8 5. 10 6. 15 7. 19 CONTENTS Corporate overview The augmented service Breaking down the process Flowchart Blueprint Improvement of service delivery Bibliography Can I get you anything
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U.S. Postal Service Keller University‚ GM 588 U.S. Postal Service Key Issues for Discussion 1. Explain how the Voice of the Employee supports improved internal processes (Voice of the Business)‚ and how the Voice of the Business supports customer satisfaction (Voice of the Customer). Ok all of these different areas will effectively work together and support each other. First we will talk about how the Voice of the Employee supports improved internal processes (Voice of the Business).
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The Australian postal service In the 1950s‚ Australia’s postal needs were serviced by the PMG (Post Master General). The PMG was responsible for telegraph and home telephone operations‚ as well as postal services. In 1954‚ the PMG began offering the Teleprinter Exchange‚ or Telex‚ to the public. The telex was an electric typewriter that delivered typed messages along telegraph lines. This new technology was a great convenience‚ especially to businesses which no longer had to rely on the slower
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QUESTION EXPLAIN THE ADVANTAGES OF COURIER SERVICES OVER PUBLIC POSTAL SERVICES “A courier service is an organization which offers special deliveries of packages‚ money‚ documents or information. Courier services usually boast faster delivery times than any alternative method of transporting documents‚ and many services in the modern world rely on them. The idea of couriers and a courier service has been around almost as long as civilization‚ with rulers in antiquity using couriers as a means
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