Customer service quality and customer service expectations in banking sector. Abstract This research explores the relationships between service quality‚ customer involvement and customer satisfaction in the highly competitive banking sector. The study sought to identify the most important attributes in bank settings‚ which may be used to review characteristics of the banks as experienced by customers. The main aim is to find out customer service quality performed by banks at present and expectations
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AN APPRAISAL ON WORKING CAPITAL IN BANKING INDUSTRY BY BRIDGET OMOTAYO EMMANUEL ABSTRACT This work is an appraisal on working capital in banking industry. A hundred and twenty questionnaires were distributed among people and managers from selected banks in Nigeria. Interviews and surveys were also conducted. Primary and secondary data were used in the analysis. Tables and percentages were used as the instrument of analysis. It was observed therefore that
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article is brought to you by www.bdresearch.org Banking Sector in Bangladesh: Its Contribution and Performance Sharif Rayhan Siddique* A F M Mafizul Islam** Abstract: The paper attempted to highlight the prospects and opportunities of banking sector in Bangladesh. Like other economic sector in the country‚ Banking is one of major sectors which contribute to the national economy. The study tried to furnish the overview of the performances of banking sector and also find out the comparison among
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A Blueprint for Corporate Governance Fred R. Kaen AMACOM AMERICAN MANAGEMENT ASSOCIATION A Blueprint for Corporate Governance This Page Intentionally Left Blank A Blueprint for Corporate Governance Strategy‚ Accountability‚ and the Preservation of Shareholder Value Fred R. Kaen American Management Association New York • Atlanta • Brussels • Buenos Aires • Chicago • London • Mexico City San Francisco • Shanghai • Tokyo • Toronto • Washington‚ D. C. Special discounts on
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includes both the private and public services such financial industry‚ health‚ defence and other services related sectors. http://tutor2u.net/business/gcse/external_environment_economic_sectors.htm accessed on 31st November 2009. MANUFACTURING INDUSTRY IN BRITAIN Industry is defined as a group of firms producing similar products with boundary of an industry determined by a gap in the chain of substitutes. All sectors of the economy can be referred to as an industry but emphasis lay with the secondary
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Chapter 1 straits settlements-The beginning The roots of banking in Malaysia can traced back to the existence of the British merchant communities in Penang and Singapura dating back to the 19th century when what was known as the Straits Settlement‚ a standalone British colony encompassing Penang‚Singapura and Melaka was established in 1867. Penang’s strategic location and port facilities quickly become a springboard for banks-Mercantile Bank (later a subsidiary of the Hong Kong Bank‚ and now HSBC)
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A STUDY ON RISK MANAGEMENT IN BANKING INDUSTRY SHAJITHA.K M.Phil SCHOLAR.‚ Risk management is relatively new and emerging practice as far as Indian banks are concerned and has been proved that it’s a mirror of efficient corporate governance of a financial institution. Globalization and significant competition between foreign and domestic banks‚ survival and optimizing returns are very crucial for banks and financial institutions. However‚ selecting the efficient customer and providing
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Challenges to the Indian bank – Merger & Acquisition Abstract The new business environment mainly driven by globalization and liberalization has provided tremendous opportunity for the Indian banking industry to grow. The buoyant economy‚ deregulation and increasing consumer demand has led the banking industry growth in the recent past. But on the other hand it has also resulted in more competition and reduced margin that is forcing the Indian banks to look at consolidation as the means of increasing
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01 Reserve Bank of India as a Banking Regulator RESERVE BANK OF India was set up in 1935 under the Reserve Bank of India Act. 1934 and is the monetary authority and central bank of the country with responsibilities to overview‚ develop and regulate the financial system. CENTRAL BANKING FUNCTIONS 1. Reserve Bank. as Note-Issuing Authority Section 38 of the RBI Act The currency of our country consists of one-rupee notes and coins (including subsidiary coins) issued by the Government of India
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1. Introduction This review assesses the thesis ‘Adoption of Electronic banking system in Ethiopian Banking industry: Barriers and Drivers’. The review will first describe the research problem the thesis tries to address. Secondly‚ it critically assesses the validity of the research question in light of the stated research problem. In the third place‚ the review will also examine suitability of research design‚ type of data collected and data collection method elected‚ the sample selected‚ and method
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