Study : Ritz-Carlton Hotels Lecture : Prof. Dr. Basu Swastha Dharmmesta‚ M.B.A Group 4 Anne Stam [Student Exchange] Febrini Wulandari 08/277511/PEK/12841 Irwan Arfandi Bachtiar 08/277521/PEK/12851 Case Summary Ritz-Carlton Hotels‚ California‚ USA Ritz-Carlton is a brand of luxury hotel and resort with 70 properties that are located in major cities and exclusive resort destinations of 23 countries worldwide. The Ritz-Carlton brand
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Shark Island Shark Island is a small island located in Sydney Harbour‚ Australia. It lies between the Harbour Bridge and the harbour entrance‚ offshore of the suburbs of Vaucluse‚ Point Piper and Rose Bay. The Island‚ at 1.25 hectares‚ is said to have resembled a shark and the shallow waters around it presented a constant danger to shipping. This is how it got its name. Physical Environment of Shark Island Weather & Climate The weather on Shark Island that day varied a lot. It was overcast
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Australia Sydney Cross-City Tunnel This report was compiled by the Australasian Centre for the Governance and Management of Urban Transport (GAMUT)‚ University of Melbourne‚ Melbourne‚ Australia. Please Note: This Project Profile has been prepared as part of the ongoing OMEGA Centre of Excellence work on Mega Urban Transport Projects. The information presented in the Profile is essentially a ’work in progress ’ and will be updated/ amended as necessary as work proceeds. Readers are therefore
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The Ritz-Carlton Hotel Company‚ L.L.C. What value does a focus on the Gold Standards have for The Ritz-Carlton Hotel Company? The Ritz-Carlton Hotel Company aims to succeed in one of the most logistically complex service businesses. Targeting primarily industry executives‚ meeting and corporate travel planners and affluent travelers‚ the Atlanta based company manages 25 luxury hotels that pursue the distinction of being the very best in each market. It does so base on the strength of a comprehensive
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elusive concept. What is the essence of The Ritz-Carlton experience? What is The Ritz-Carlton selling? “We are not in the hotel business. The hotel business is about selling rooms‚ selling food‚ selling the bar. We do those things incidentally‚ but our business is service… Service is our profession.”‚ so Horst Schulze‚ founding president and COO of Ritz-Carlton Hotel‚ about the exceptional customer service philosophy of the company. The Ritz-Carlton focuses on taking care of their customers and
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Melbourne and Sydney—Two Similar Cities The top ten world’s most livable cities of 2011 reported that four cities are from Australia‚ including Melbourne‚ Sydney‚ Perth and Adelaide at 1st‚ 6th‚ 8th and 9th positions‚ respectively. It is said that they are chosen because of their ranking on an reputable yearly survey of "living conditions" ("World’s Most Livable Cities‚" par.1). Thus‚ what do the livable cities look like? This essay will take Melbourne and Sydney as examples and compare
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tourism industry. We take Sydney as an actual case to analyze the management‚ marketing and interrelationship between industry and destination. The tourism industry brings an array of benefits and in part the 6.8 million people of New South Wales depend on it. Tourism provides jobs and generates tax revenues that fund government programs and services‚ contributing to the State’s quality of life. It creates and uses facilities that benefit residents across New South Wales. Sydney as one of the most popular
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HTMi‚ Hotel and Tourism Management Institute‚ Switzerland How Kolb’s individual preferenceslearning styles influence the knowledge sharing in the case of The Ritz Carlton Hotel in Beijing Yang Liu (Vivian) 11th September 2012 Background Information Dixon stated in 1999‚ “We have entered the knowledge age‚ and the new currency is learning.”Intellectual capital and the management of knowledge are playing increasingly important roles in today’s organizational world (Chase‚ 1997 cited in Jarrar
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Along the way from the Sydney airport to my new home here‚ what I felt is Sydney is really a big city and really similar to my place‚ Hong Kong. If there is not the English road sign along the highway‚ it will just make me feel I am still in my city. However‚ after walking around this city‚ I have found there are really some big differences though both are prosperous cities in the world. And those differences make me really jealous of everything living here in Sydney. As a new visitor of this
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opus‚ Tale of Two Cities‚ an intriguing roster of characters and an engrossing plot embody late 1700’s Paris. Sydney Carton‚ just another orphan forgotten by the neglectful Bourbon Regime‚ inhabits these desolate streets without a purpose. In Tale of Two Cities‚ Sydney Carton‚ a depressed alcoholic lawyer‚ gains purpose and a new perspective on his life after experiencing the empowerment
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