Restaurant Operation Management EXECUTIVE SUMMARY This project is about us being hired as a restaurant manager of a new American ethnic restaurant. It has a seating capacity of 80‚ which it serves mainly American cuisine accompanied with various types of alcohol and non-alcoholic beverages. The operation time is from 11am – 1am and our target market would consist of 50% local and 50% tourist. As restaurant manager‚ we are assigned to produce a proposal for this upcoming restaurant which will
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Can these kinds of customer response data be obtained reliably‚ systematically‚ and cheaply enough for a restaurant? If so‚ how? This type of data could be gotten by adding survey questions to a receipt given to a customer with a few questions relating to the Pareto chart (Ex B). This can also be done by observation of host (ess) when times are not busy noting customers body language. Also managers can go around to tables and ask how their meal was‚ and if anything was unsatisfactory. The important
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1. Introduction This report focuses on the case studies of the Levi Jeans workers and the California Auto Club reengineering customer service. It looks at operations management as a source for gaining a competitive advantage and overcoming potential problems experienced within and organisation or workplace. The questions to be reviewed are as follows: Jeans Therapy - Levi’s factory worker are assigned to teams‚ and morale takes a hit: 1. What went wrong with Levi’s move to teams in their plants
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Case 1: Daikin China (word count 983) Daikin? Maybe you are not familiar with this brand. It doesn’t matter. When Daikin entered China market in 1990‚ many Chinese consumers always asked same questions‚ “What is Daikin?”‚ “Where does Daikin come from?”‚ “What products does Daikin operate?”‚ or “Is it a Korea brand?”. But now‚ Daikin becomes the No.2 air-conditioning manufacturer in the world which is only fall behind Carrier‚ the US air-conditioning giant who was the inventor of air-conditioning
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It was July 2002 and Theodore Streng‚ Head of Supply Chain Management (SCM) of SIG Combibloc‚ the second biggest supplier of aseptic packages for food and beverages just tried to prioritize the aspects he was about to present at the meeting of the executive committee on strategic positioning. The key issue of this meeting was the benchmark report which compared SIG Combibloc to its main competitor Tetra Pak. The results of the study were striking: “Whereas both companies are head to head in
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Operation management week 3-2 1. what is the reason for formulating and implementing an operation and supply chain strategy? The implementation of an operations and supply chain strategy is necessary for an organization in order to provide a clear vision of the value they will provide to the customer. The strategy should detail the competitive advantage the organization seeks to obtain and deliver. To develop a successful strategy‚ the organization must understand the values held by the customer
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Operations management and operations strategy are two very important undertakings for any company that is involved in the production of products and services. This is because operations management ensures that raw materials are successfully converted to finished goods‚ while operations strategy makes sure that whichever goods or services produced have a competitive advantage over similar products offered by rival companies. It is from the business strategy that the operations strategy is derived
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Moviante Restaurant Case Study SMHM 5280 October 11‚ 2004 Introduction This proposal is intended to pinpoint the problems and introduce actions or solutions for the active restaurant operator-owner and manager who are involved in the Moviante Restaurant. The analysis is divided into four parts: (1) problem identification‚ (2) causes of the problems‚ (3) solutions to the problems‚ and (4) recommendations. Additionally‚ there will be a complete discussion on problem solving designed
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answers to short case study questions– Essential Operations Management Lecturer resources Essential Operations Management Lecturer resources Guideline answers to short case study questions 1 © Alex Hill and Terry Hill 2011 Guideline answers to short case study questions– Essential Operations Management Lecturer resources This document contains answers to the short case study questions contained within each chapter. For extended teaching notes relating to the long case studies at the end
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CASE STUDY ON MICHELANGELO’S By Chew Chia Wen‚ Gayle Ang Ru-Ching‚ Irene Tok Ling Ling & Siw Lee Fang (A) Case Study Framework Background The people behind the successful Michelangelo’s are Mr. Michel Hadley and Mr. Angelo Sanelli. Michelangelo’s‚ which is situated at Holland Village‚ 44 Jalan Merah Saga‚ 01-60 Chip Bee Gardens‚ is a crowd-drawer every night. It was opened in Sept 15‚1995 and has since bagged several awards. (refer to Appendix 3 for the list). Michelangelo’s serves Australian-Italian
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