Customer Satisfaction Satisfaction is a person’s feeling of pleasure or disappointment resulting from comparing a product’s perceived performance in relation to his/her expectations. Short of expectation = Unsatisfied customer Matches expectation = Highly satisfied customer A short of expectation means an unsatisfied customer while a matched expectation means a highly satisfied customer. Customer satisfaction is the relationship of perceived performance to expectation. It is a form of expectation
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PESTLE ANALYSIS McDonald¶s Presented byDHIRAJ KUMAR >> 0 >> 1 >> 2 >> 3 >> 4 >> >> 0 >> 1 >> 2 >> 3 >> 4 >> >> 0 >> 1 >> 2 >> 3 >> 4 >> >> 0 >> 1 >> 2 >> 3 >> 4 >> >> 0 >> 1 >> 2 >> 3 >> 4 >> >> 0 >> 1 >> 2 >> 3 >> 4 >> >> 0 >> 1 >> 2 >> 3 >> 4 >> >> 0 >> 1 >> 2 >> 3
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They have yet to capitalize on the trend towards organic foods | * Specialized training for managers known as the Hamburger University | | * Ronald McDonald Children’s Charity * Business relationships with toy manufactures i.e. Barbie‚ Disney‚ Hotwheels | | Opportunities: | Threats: | * Growing health trends among consumers i.e. salads | * Major competitors‚ like Burger King‚ Starbucks‚ Taco Bell‚ Wendy’s‚ KFC and any mid-range sit-down restaurants | * Globalization‚ expansion
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satisfied with their jobs‚ how might this satisfaction relate to their job performance‚ citizenship behavior‚ and turnover? Answer * Job satisfaction of the employees is an important factor because most of the time it determines the commitment and respect of the employees towards their employer and organization. The attitudes and the behaviors of the workers would vary based on the level of job satisfaction. For example: one with a higher level of satisfaction would be more dedicated towards his or
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[pic] IMPACT OF DEMOGRAPHIC FACTORS ON JOB SATISFACTION OF LECTURERS OF BUSINESS MANAGEMENT FACULTY OF UiTM (PERAK) AZMAWANIE BINTI AZMI NURLIYANA BINTI CHE ANOUR SARAH BINTI IDILFITRI SITI NUR FATIMAH BINTI MANAP FACULTY OF BUSINESS MANAGEMENT DATE OF SUBMISSION: JULY 2013 ACKNOWLEDGMENT Our thanks go firstly to our beloved lecturer‚ Dr Hayati bin Jalal for all her words of wisdom‚ continuous support and encouragement for us
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nature of the jobs they are far from satisfying any normal worker‚ even if compensation is considered‚ but the jobs would be satisfying to a special breed of people who find the jobs as challenging. The four individuals displayed high levels of job satisfaction‚ job involvement and organizational commitment that enable them to accept the hardships as a positive challenge. These individuals are positive people because negative people are usually not satisfied with their jobs‚ more so if the jobs are
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Goodyear Report Since the early days of tire İndustry Goodyear Rubber&Tire Comanpy had been known as ‘’The Gorilla’’ for its dominance of the world tire industry.By 1991 They operated total of 84 plants which 41 in Us and 43 in 25 other countries with more than 2000 distribution outlets worldwide.They had 105.000 employees and ranked 3rd in the world wide sales of new tires. From 1900’s till 1970’s there were 5 big players in U.S tire industry.These companies were Goodyear‚Firestone‚Uniroyal
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Job Satisfaction Essay In the following essay I will discuss how I motivate myself and others to be productive. Further I will also describe how I keep myself satisfied in my job. In my current work environment I am a construction Project Coordinator‚ which a step below a Project Manager. My present duties are mainly administrative in nature‚ and require the coordination of activities under the supervision of a Project Manager. The construction industry is booming in British Columbia
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Marital satisfaction can be defined as a state of mind that reflect the real benefits and outcomes of marriage to an individual (Baumeister‚ 2007). In this literature review‚ we will be evaluating the marital satisfaction based on the type of marriage; in either love marriage or arranged marriage an individual commits to and in signifying which type of marriage could be more satisfying. The literature review will contain the studies that support the research question‚ the description of the studies
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Chapter 2 LITERATURE REVIEW Chapter – 2 Literature Review R esearch has indicated that service quality has been increasingly recognized as a critical factor in the success of any business (Parasuraman et al.‚ 1988) and the banking sector in this case is not exceptional. Service quality has been widely used to evaluate the performance of banking services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors
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