Job Satisfaction Job Satisfaction Overview: Job Satisfaction is how content an Individual is with his or her Job. It is a positive feeling about a job resulting from an evaluation of its characteristics. Researchers have divided Job satisfaction into 2 sub Categories: Affective Job Satisfaction and Cognitive Job Satisfaction Affective Job Satisfaction: The extent of pleasurable feelings one has about his or her job. Cognitive Job Satisfaction: The extent to
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the business of banking. BO s.2: • "banking business" means the business of either or both of the following- (a) receiving from the general public money on current‚ deposit‚ savings or other similar account repayable on demand or within less than the period specified in item 1 of the 1st Schedule of BO or with a period of call or notice of less than that period; (b) paying or collecting cheques drawn by or paid in by customers; BO s.16: • "banking license" means a banking license A person
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SUMMARY OF CONCLUSIONS AND RECOMMENDATIONS ________________________________________________________________________________________________________________________________________________________________ Housing is widely acknowledged as a human right. At the same time‚ it is a major driving force of the economy and often an individual’s biggest asset. The situation within the housing sector is of high significance for a society’s social and economic development and there is a need to openly recognize
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Objectives: » To get an overall idea about the auditing procedure. » Gathering practical knowledge about auditing by solving Cases. » Finding out the appropriate opinion for each of the cases. »Finally generate an idea about the real scenario of how the audit firms use this policies to provide their opinions regarding the conditions. Methodology of the Study: For the purpose of the solution of the cases‚ all the data and information we have been collected from the secondary (direct) sources
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COMPARATIVE STUDY OF CUSTOMER SATISFACTION IN INDIAN PUBLIC SECTOR AND PRIVATE SECTOR BANKS 1Puja Khatri & 2yukti Ahuja 1 School of Management Studies‚ Guru Gobind Singh Indraprastha University‚ Kashmere gate‚ Delhi‚ India 2*Jagan Institute of Management Studies‚ 3‚ Institutional area‚ sector – 5‚ Rohini‚ Delhi – 85‚ India ABSTRACT With the advent of liberalization policy and RBI’s easy norms several private and foreign banks have entered in Indian banking sector which has given birth to cut throat
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Satisfaction with service recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April 2008 Accepted 1 September 2008 Keywords: Service failure Service recovery Perceived justice Emotions Consumer satisfaction a b s
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subject matter of this case involves the job satisfaction and employee engagement of a spa company’s workforce called Bella. The case depicts a new general manager Kris Jenkins’s concern that Bella’s numbers had deteriorated dramatically in the past year. Profits were down; absenteeism was up; turnover‚ while not dramatic‚ was higher than it had been in the past five years. This report shows how important the employee engagement to bring job satisfaction which overall leads a company with a less absenteeism
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POLY A study of the factors influencing customers’ loyalty in Namibian banking sector A research proposal submitted to the faculty of Economics and Management sciences in partial fulfilment for the Bachelor of Business Administration Degree By CARLOS NDESHY Student Number: 201034567 March 2014 Table of content Abstract Introduction Problem statement Overview Research objectives Research questions Key literature Research design and
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How to Improve English Speaking Ability By Josalin Mitchell‚ eHow Contributor * * * * Print this article Related Searches: * Listening Speaking * Speaking Lessons Improving English speaking ability does not have to involve expensive courses. The most important part is simply to immerse yourself in the language. Initiate conversations in English. Watch television shows in which standard English pronunciation is used‚ such as the news. Listening to the radio is another
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2.10 LEVEL OF CUSTOMER SATISFACTION ON DISABLED FACILITIES PROVIDED IN PRIVATE HOSPITAL 2.10.1 CUSTOMER SATISFACTION Yang (2003) outlines some methods of measuring device service quality from both the Customer’s perspective and management perspective. SERVQUAL is a model developed by Parasuraman in 1993 based on “gap model” which defines service quality as a function of gap between Customer’s expectation and the actual delivered. This method widely used by scholars and practitioners. The other method
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