The Well Paid Receptionist Values‚ Attitudes and Work Behaviour from Johns‚ G. & Saks‚ A. M. (2010). Organizational Behaviour. Pearson Education: Toronto. Case Study The Well-Paid Receptionist Harvey Finley did a quick double take when he caught a glimpse of the figure representing Ms. Brannen’s salary on the year-end printout. A hurried call to payroll confirmed it. Yes‚ his receptionist had been paid $127 614.21 for her services last year. As he sat in stunned silence‚ he had
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Annual Performance Review Employee Name | Cathy Smith | Title | HR Receptionist | Date of Review Period | 2010 | Supervisor Name | Shannon Last | Department | Human Resource | Exceeds Expectations = 5[employee has exceeded objective‚ time and quality] | More Than Satisfactory = 4[employee has slightly exceeded either time and/or quality] | Satisfactory = 3[employee has met objective‚ may be just under objective on time and quality] | Less Than Satisfactory = 2[employee has not met
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KSA Statements: Human Resource Receptionist Student Name | Mary-Claire Jennings | | Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Answer the telephone using a multi-line switchboard to transfer calls to intended recipient | * Knowledge of operating a multi-line switch board | * Communicate effectively and clearly * Phone etiquette | * Competent * Route calls * professional | 2 | Greet and
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Annual Performance Review Employee Name | Cathy Smith | Title | HR Receptionist | Date of Review Period | 2010 | Supervisor Name | Rae Davis | Department | Human Resource | Exceeds Expectations = 5[employee has exceeded objective‚ time and quality] | More Than Satisfactory = 4[employee has slightly exceeded either time and/or quality] | Satisfactory = 3[employee has met objective‚ may be just under objective on time and quality] | Less Than Satisfactory = 2[employee has not met objective
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the patient. There are many Surgery Centers in the area of Lake Mary. Many of those surgery centers are experiencing a low case volume. I am wondering if that has to do with poor customer service. I will be observing the interactions between our receptionist and our patients on a very busy day. Background We are a multispecialty surgery center that does four hundred cases a month. The patients expect a certain level of customer service. The lifetime value of the customer‚ which is
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Introduction The case of The Well Paid Receptionist shows introduce the benefits of working for a startup company then a one that is already made. Cathy took a chance to work for a man with only a vision and limited resources at a difficult time in her life. As mentioned in the case‚ the company turned into a major million-dollar business. Cathy ends up having the second largest salary in the company‚ which is becoming a problem for Mr. Harvey Finley‚ the owner. In this paper will go into more
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be comparing two different jobs in the tourism sector‚ I will be focusing on receptionist at a hotel and air cabin crew. To compare these jobs I will be focusing on their duties and responsibilities of both jobs‚ I will also compare entry requirements for receptionist and cabin crew and also if both jobs could progress what can they promote to and what is the difference and similarities in both. Being a receptionist at a hotel is completely different to a air cabin crew member‚ their job may involve
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Need Analysis Assignment 1) Identified Need: a) The training program is a response to a felt need within Avatal Salon. Because the receptionists and the business as a whole feel that the operations at Avatal need to improve in order to meet the needs of our clientele‚ the business needs to reestablish proper training and operation methods. The desire is to improve efficiency and accuracy‚ as the staff is currently lacking in this area. b) Instruction can only address problems
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practice English which I has learned for 3 years. To sum up‚ two reasons: ideal residence and role of English in Tien Thinh hotel which I choose it where I practice. 2. Students’ duty at Tien Thinh hotel My job in Tien Thinh hotel is receptionist II. BODY 1. General introduction process of Tien Thinh hotel 1.1. Deverlopment process of Tien Thinh hotel [pic] Tien Thinh hotel is a member of KIMHUNGLONG group KIMHUNGLONG
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is gained from the reception area and from the receptionist. It is therefore important that the receptionist is pleasant‚ courteous‚ intelligent and smartly dressed. They should know enough about the organisation to be able to direct any visitors to the correct location and personnel. In large organisations therefore‚ an internal telephone directory‚ plus the list of the main offices is almost indispensable. It may also be useful for the receptionist to have an organisation chart showing who is in
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