Employee Name | Cathy Smith |
Title | HR Receptionist |
Date of Review Period | 2010 |
Supervisor Name | Rae Davis |
Department | Human Resource |
Exceeds Expectations = 5[employee has exceeded objective, time and quality] | More Than Satisfactory = 4[employee has slightly exceeded either time and/or quality] | Satisfactory = 3[employee has met objective, may be just under objective on time and quality] | Less Than Satisfactory = 2[employee has not met objective on either time or quality] | Needs Improvement = 1[employee far below on both time and quality] |
Task | Objective/Measurement | Results | Comments | Ranking |
Typing | 96% accuracy | 90% | Employee is well on her way to meeting this objective. | 3 |
| Complete within 48 hours of submission | Within 24 hours | Employee completes this objective well before it is due. | 5 |
Filing | 98% accuracy | 82% | Employee is very close to meeting objective. | 2 |
| Complete by end of the day | By end of each week | Employee needs to work on completing this objective daily. Must improve. | 1 |
Answer phones | Answer within 3 rings | Within 2 rings | Employee exceeds at this task. | 4 |
| Screens calls | Forwards all calls | Employee needs to follow directions and screen calls before forwarding. | 1 |
| Provide messages upon return or availability of staff | Messages not always given to staff | Employee needs to organize and prioritize. Put a system in place to giving employees all of their messages in a timely manner. | 2 |
Provide information | Provide prompt and accurate information | Customers often request to speak to someone else | Lacking customer service. | 2 |
Input applications | 100% accuracy | 70% | Applications are being completed by the deadline, but not accurately. | 3 |
| Complete by job ad deadline | Completed by deadline | | |
Mail job flyers | No returns of flyers | 20% of flyers returned | Part of objective... [continues]
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