Annual Performance Review
| Cathy Smith
| HR Receptionist
Date of Review Period
| Rae Davis
| Human Resource
Exceeds Expectations = 5[employee has exceeded objective, time and quality]
| More Than Satisfactory = 4[employee has slightly exceeded either time and/or quality]
| Satisfactory = 3[employee has met objective, may be just under objective on time and quality]
| Less Than Satisfactory = 2[employee has not met objective on either time or quality]
| Needs Improvement = 1[employee far below on both time and quality]
| 96% accuracy
| Employee is well on her way to meeting this objective.
| Complete within 48 hours of submission
| Within 24 hours
| Employee completes this objective well before it is due.
| 98% accuracy
| Employee is very close to meeting objective.
| Complete by end of the day
| By end of each week
| Employee needs to work on completing this objective daily. Must improve.
| Answer phones
| Answer within 3 rings
| Within 2 rings
| Employee exceeds at this task.
| Screens calls
| Forwards all calls
| Employee needs to follow directions and screen calls before forwarding.
| Provide messages upon return or availability of staff
| Messages not always given to staff
| Employee needs to organize and prioritize. Put a system in place to giving employees all of their messages in a timely manner.
| Provide information
| Provide prompt and accurate information
| Customers often request to speak to someone else
| Lacking customer service.
| Input applications
| 100% accuracy
| Applications are being completed by the deadline, but not accurately.
| Complete by job ad deadline
| Completed by deadline
| Mail job flyers
| No returns of flyers
| 20% of flyers returned
| Part of objective met. Returned...
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