Hrd Needs Analysis: Salon Receptionist Training Program

Need Analysis Assignment 1) Identified Need: a) The training program is a response to a felt need within Avatal Salon. Because the receptionists and the business as a whole feel that the operations at Avatal need to improve in order to meet the needs of our clientele, the business needs to reestablish proper training and operation methods. The desire is to improve efficiency and accuracy, as the staff is currently lacking in this area. b) Instruction can only address problems related to lack of knowledge, deficiency of skill, and attitude. i) The need identified is proper training in Salon Iris software used by the receptionists to gain knowledge on the different tasks it is able to pursue, step-by-step instruction on how to accurately use the software in various scenarios, and to eliminate the errors brought to attention by clients. c) Avatal Salon, to view in a business perspective, is at risk when any problems concerning booking appointments or lack of reminder calls are made because it is crucial that appointments are accurate to keep the salon in business. d) Currently, I have identified a need for software training, as the salon has received two to six complaints, weekly, each based on individual instances of inaccurate booking and pricing issues from clients. These complaints have arisen as a result of operational errors – receptionists have made mistakes in properly booking clients as well as failing to confirm appropriate appointment times. When an appointment is improperly scheduled, clients are receiving confirmation phone calls informing them of the times they should have been scheduled for as opposed to the time reflected in the stylist’s appointment book. These issues need to be addressed, and can be solved easily by proper use of Salon Iris software. 2) Applicability of Technology: e) Most hair salons have traditionally operated without the need for technology. Modern trends,