The earliest roots of emotional intelligence can be traced to Charles Darwin’s work on the importance of emotional expression for survival and adaptation.[2] In the 1900s‚ even though traditional definitions of intelligence emphasized cognitive aspects such as memory and problem-solving‚ several influential researchers in the intelligence field of study had begun to recognize the importance of the non-cognitive aspects. For instance‚ as early as 1920‚ E.L. Thorndike used the term social intelligence
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Emotional Intelligence PSY 301 November 5‚ 2012 Theresa Neal‚ Ph.D Emotional Intelligence The purpose of this paper is to describe the differences between traditional cognitive intelligence and emotional intelligence. It will also address the use of emotional intelligence concepts in the work life‚ home life‚ and personal life. There are many possible definitions of emotional intelligence. In accordance with an article titled “Theory‚ Findings‚ and Implications” written by Mayer‚ Salovey
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The Importance of Emotional Intelligence Tifany Drapeau AIU Online Abstract Emotional intelligence is an important factor in the ability of people to relate to themselves and each other. It was once believed that those with high IQs would be successful‚ we know understand that might not be true. High emotional intelligence (EQ) scores are now believed to play a role the success of an individual. Emotional intelligence gives a person the ability to recognize what their emotions mean and apply
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Does the biological aspect affect the Emotional Intelligence? I. Introduction There are various schools of thought concerning the biological aspect and the Emotional Intelligence (EI). Some researchers have found no evidence‚ others have found no significant evidence‚ and others have found evidence that the biological aspects in a human being do affect the EI. For the purpose of this research‚ the focus will be on the evidence found‚ that the biological aspect affects the EI. II.
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Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
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The Consortium for Research on Emotional Intelligence in Organizations ( www.eiconsortium.org ) EI Framework 1 The Emotional Competence Framework SOURCES: This generic competence framework distills findings from: MOSAIC competencies for professional and administrative occupations (U.S. Office of Personnel Management); Spencer and Spencer‚ Competence at Work; and top performance and leadership competence studies published in Richard H. Rosier (ed.)‚ The Competency Model Handbook‚ Volumes
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nteMALAY VERSION OF THE EMOTIONAL COMPETENCE INVENTORY (ECI): A STUDY OF RELIABILITY AND VALIDITY CHUA BEE SEOK‚ Ph.D chuabs@ums.edu.my BEDDU SALAM BACO‚ MA beddu@ums.edu.my Sekolah Psikologi & Kerja Sosial Universiti Malaysia Sabah Tel: 088-320000 ext 1525/1549 HARRIS SHAH ABDUL HAMID‚ MSc. harris@iiu.edu.my Department of Psycholgoy International Islamic University Malaysia Tel: 03 2056 4000 ext 3058 ABSTRACT This study investigates the reliability and validity of the Emotional Competence Inventory
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Emotional Quotient Emotional Intelligence is a way of recognizing‚ understanding‚ and choosing how we think‚ feel‚ and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the "success" in our lives CONTENTS INTRODUCTION 3 GENERAL SCOPE & ORIGIN 3 THE FOUR BRANCHES OF EMOTIONAL INTELLIGENCE
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of animals and non-person humans‚ as per Immanuel Kant’s differentiation of regular‚ rational humans with those who have mental “incapacities‚” has been a long debate in ethics. If we were able to prove that animals and non-person humans have rational capacity‚ although different compared to persons‚ then these non-person beings might be given moral rights. Since humans usually use the supposedly unique rational capacity to justify their dominion over the other beings‚ then proving the rationality
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apply knowledge and skills. EI = E-Motion+ Intelligence; WHAT IS EI...??? Originally coined by two US psychologists‚ Peter Salovey and John Mayer‚ emotional Intelligence refers to a learned ability to perceive‚ understand and express our feelings accurately and to control our emotions so that they Work for us‚ not against us. WHY EMOTIONAL INTELLIGENCE NOW? *Changing nature of work: flatter structures‚ fewer tiers of management‚ greater responsibility. * Increasing complexity: impact of
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