[Your Name] [Street Address]‚ [City‚ ST ZIP Code] [phone] [e-mail] CUSTOMER SERVICE PROFESSIONAL Profile Synopsis of Achievements Employment More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance‚ problem solving and trouble-shooting‚ sales staff support‚ and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer
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1945 (by Erik Barnouw) are two very different documentaries with two very similar messages. Though the task of viewing these films was quite difficult‚ both films conveyed a very strong message‚ the aftermath of human destruction. Resnais and Barnouw showed us the horrible capabilities of human beings at their worst and the result when humanity and morality is no longer present. Both filmmakers took the task of bringing the realities of these two disasters to life in two very different ways. While
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situations regarding customers of diverse backgrounds‚ no matter what their status or position may be. In establishing good customer service employees must have an awareness of the elements of cultural diversity as well to be accepting and understanding of the cultural diversity of all customers. This means; having an understanding of the expectations of differing racial groups (for example international visitors to Australia such as European expect fast efficient service) as well as their needs
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hatch back segment 2. To know which features customers prefer in a hatch back car 3. To know which is the current market leader in the hatch back car segment 4. To know whether branding plays major role in buying decision of customers Hypothesis H1: Buying decision of the car customers is dependent on the Brand identity of the company. H0: Buying decision of the car customers is not dependent of the Branding identity of the company. Questionnaire Q1. Which among the following cars would you
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specialism. What strengths and limitations does each have? There are many learning and teaching strategies that could be used to ensure learning takes place within the area of customer service. Each technique has its own strengths and limitations that must be considered when applying them to context of customer service and its environment. Approaches that include activities such as role play where the learner may be expected to watch‚ listen‚ discuss‚ take notes‚ problem solve as well as partake
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Customer Service Unit 3 Communication in the customer service role Session 4 Understand how to meet the needs of a diverse range of customers © Creating Careers Limited‚ 2012. All rights reserved. Page 1 of 1 Communicating with people who have language/speech difficulties Try and ask short questions that only require short responses. Don’t raise your voice unless requested as most speech-impaired customers can hear and understand. If you don’t understand‚ ask the person to repeat what
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obstacles to e-banking adoption: A comparative study of India and Kenya” International Journal of Indian Culture and Business Management (USA)* 3. Nyangosi‚ R.‚ Arora‚ J.S. (2010) “Internet and Mobile Banking in Kenya: An empirical study of customers on Value attributes” Punjab Journal of Management Studies‚ January (INDIA) 4. Nyangosi‚ R. (2010) “Cyber Terrorism and Legal Framework for e-Finance with relevance to Cash Dispensing Machines in India” Proceedings of National Seminar on Security
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Comparison of two sonnets A sonnet is a form of a poem that originated in Europe‚ mainly Italy. The term sonnet derives from the Italian word sonetto‚ meaning "little song”. By the thirteenth century sonnets were widely used as sort of encrypted love letters written by many‚ but those who wrote them for a living were called sonneteers. Many tried and failed at the art of sonnet writing but the few who were successful gained much recognition for their works. One of the most well-known sonnet writers
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Questionnaires Questionnaires is a structured job analysis that measures job characteristics and also involve human characteristics. It uses to gather the data on jobs. There are two types of questionnaires‚ task inventory and position analysis questionnaires. There are two types of questionnaires‚ task inventory and position analysis questionnaires. Position analysis questionnaires type of job analysis that is standardized and would use for nearly any of the job (Harris.M‚ 1997‚ p124)
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10 February 2011 A Comparison of Two Great Leaders History is full of great leaders both past and contemporary; the two I wanted to write about are Tony Dungy‚ former coach of the Indianapolis Colts and Benjamin Franklin‚ perhaps our most influential founding father. Both men have had a great impact in their chosen fields‚ but it is their leadership impact that has insured them greatness. Their great personalities‚ strong character‚ and solid moral standards keep them in the high regard of
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