Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper investigates
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Executive Summary This document provides detail of my achievements in terms of practical implementation and understanding of working environment in bank‚ I had done my internship at Soneri Bank Pvt. Limited. During the intship I have learnt basic banking work and also practical work which I had not acknowledged before. I worked in different departments and learnt basic operations of the departments. Account opening department‚ Clearing department‚ etc. while spending my time in different departments;
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An executive summary for managers and executives can be found at the end of this article Green marketing of cosmetics and toiletries in Thailand Lalit M. Johri Associate Professor at the School of Management‚ Asian Institute of Technology‚ Klong Luang‚ Pathumthani‚ Thailand Kanokthip Sahasakmontri Retail Network Strategic Planning Assistant‚ Shell Companies in Thailand‚ Klongtoey‚ Bangkok‚ Thailand Introduction The green marketing of products and services is an important development in
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Ford Pinto Fires Case Study and Executive Summary John Bonner‚ Scotti Greenleaf‚ Rose Scarbrough MGT216 University of Phoenix October 18‚ 2010 Sarah Nelson Ford Pinto Fires Case Study and Executive Summary Introduction During the Late 1960’s the Ford Motor Company was one of the leading auto manufactures in the United States. Ford was credited with revolutionizing the muscle car era of the 1950’s and 1960’s. During the mid 1960’s Lee Iacocca helped Ford establish itself in the late 1960’s
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Principles of Entrepreneurship iDress Upp Silvina Cons Carla di Somma Michel Moreno David Balla Maria Rosaria Giordano November 8th‚ 2013 A. Executive Summary The main problem that we notice in almost all the clothing stores is that after they sell the clothes they do not have any connections with their own clients. This leads to a big rupture between the future sales and all the failed advertising that does not reach the previous potential buyers and clients. In
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1.0 Executive Summary Situation Analysis McDonald’s Corporation offers greater variety and quality choices and delight customers with the food and beverage products they desire from a fast-food restaurant. McDonald’s is convenient and modern making life fun and easy for customers‚ crew‚ and mangers. They also offer a range of tastes‚ sizes‚ and prices that deliver value to customers. An analysis of the internal and external environment indicates McDonald’s secret of success is its willingness
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Case Study on Customer Quality Feedback at Apple Computer In the fast- paced personal computer industry‚ it would be very tempting for a computer company to rush ha new product to market without taking the time to solicit customer input and feedback during the customer input and feedback during the product development cycle. To avoid this temptation and to highlight its commitment to customer satisfaction‚ Apple computer has developed a program called Customer Quality Feedback (CQF). CQF is a
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Executive Summary: Merging Benefits at Huge Computer Company In response to the merging of Huge Company (HC) and Computer Company (HC)‚ and the resulting formation of Huge Computer Company (HCC)‚ the COO has directed an assessment to develop a blended system representing the top features of both benefit packages‚ and a plan that will be well received by software engineers in both groups. Individual Benefit Package Strengths The HC plan uses a standard cafeteria plan allowing medical‚ dental
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1.0 EXECUTIVE SUMMARY After the authorization of Secret Recipe as a title of our assignment by respected lecturer‚ we would able to start assignment on time. Our team of 8 members has been queried to assess the market for Secret Recipe in order to develop a marketing strategy with properly planning’s for the Secret Recipe. The main objective of we doing this report is to identify the Secret Recipe currently management and communication level in business in order to develop an successful marketing
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An Executive Summary The term ‘executive summary’ is used to describe a short piece of writing that offers the key highlights contained in a longer report in such a way that readers can rapidly become acquainted with a large body of material without having to read it all. Its purpose is to highlight the problem or proposal covered‚ the main issue(s)‚ concise analysis and the conclusions or recommended action points for the reader. Whilst it is presented at the front of the report‚ it should
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